**Experienced Full Stack Customer Success Manager – EV Fleet Solutions and Telematics**

Are you a customer-centric professional with a passion for driving business growth and customer satisfaction? Do you have a strong background in implementing complex hardware/software solutions, particularly in fleet telematics, management, and electrification? If so, we invite you to join blithequark's dynamic Customer Success team as an EV Customer Success Manager. In this role, you will play a critical part in delivering exceptional value to our business and government customers, ensuring they receive the foundational support necessary to maximize the benefits of our fleet solutions and optimize their operational efficiencies. **About blithequark** At blithequark, our mission is to be the partner of choice for business and government customers, providing comprehensive solutions to meet their holistic business needs. We are committed to driving innovation and excellence in the field of electric vehicle (EV) adoption, fleet management, and telematics. Our team is dedicated to delivering a best-in-class experience to a diverse range of B2B customers, ensuring they receive the support necessary to succeed in an ever-evolving market. **Responsibilities** As an EV Customer Success Manager, you will act as the primary liaison for our customers post-sale, guiding them from onboarding through successful delivery and providing ongoing support thereafter. Your guidance will be key in facilitating the seamless integration and adoption of blithequark's comprehensive solutions, including advanced telematics, charging solutions, and strategic fleet electrification planning and implementation. You will work hand in hand with blithequark Account Executives to ensure a unified approach to serving our customers and meeting their evolving needs. Some of your key responsibilities will include: * Serving as the primary liaison for our customers as both advisor and consultant post-sale, ensuring seamless product integration and effective implementation of blithequark solutions in their operations. * Managing the customer journey from initial onboarding to continuous account management, ensuring clear communication with clients and internal teams to meet all key milestones. * Utilizing analytics to proactively engage with clients, enhancing product adoption and ensuring sustained success across the customer lifecycle. * Gathering customer feedback to refine processes and collaborate across functions, advocate for customer needs within the organization and with external partners, and help the team generate and execute on ideas to enhance overall customer success. * Establishing and deepening customer relationships to understand their business goals and boost their return on investment from blithequark products and services. * Driving adoption of blithequark solutions by demonstrating their business value; providing updates on new product features or functionality for contracted services; identifying opportunities to educate customers on existing and new products and solutions. * Providing exceptional customer support, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention. * Emphasizing the benefits of blithequark solutions, enhancing customer satisfaction through strategic upselling and cross-selling. * Managing contract renewals and customer invoicing and ensuring comprehensive customer satisfaction and product engagement. * Achieving targets related to quality, productivity, and customer record maintenance within our CRM system. * Developing Customer Success Assets such as references, case studies, and playbooks, and participating in thought leadership. **Qualifications** To succeed in this role, you will need to possess the following qualifications: * Bachelor's degree or equivalent experience with at least 4 years in customer-facing roles, ideally in software, charging solutions, or fleet management. * Minimum 4 years of experience in implementing complex hardware/software solutions, with a strong preference for expertise in fleet telematics, management, and electrification. * At least 2 years of experience with SaaS platforms, EV charging infrastructure, and understanding of electric vehicle ecosystems. * Proven project management experience, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines. * Strong proficiency in Microsoft Office Suite and experience utilizing CRM platforms like Salesforce. * Experience with dealers or commercial fleet customers in a sales or service role is preferred but not essential. * Proven ability to manage complex customer relationships and drive customer satisfaction. * Analytical mindset with the ability to interpret data and make data-driven decisions. * Customer-centric mindset with a passion for helping customers succeed. * Strategic thinker with strong problem-solving skills. * High level of adaptability and ability to thrive in a fast-paced environment. * Strong organizational and time management skills. **Work Environment and Culture** As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth and development. **Compensation and Benefits** We offer a competitive compensation package, including a salary, bonus structure, and comprehensive benefits program. Our benefits package includes: * Medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements * Professional development opportunities * Access to cutting-edge technology and tools **How to Apply** If you are a motivated and customer-focused professional with a passion for driving business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity Statement** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Accommodations** blithequark offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please email us at Careers.Accommodations@blithequark.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Apply for this job