**Experienced Medical Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service professional with a passion for delivering exceptional care to patients and families? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's REMOTE TEAM as a Medical Customer Service Representative! **About blithequark** At blithequark, we're dedicated to revolutionizing the way healthcare services are delivered. As a leading provider of innovative solutions, we're committed to empowering our customers with the tools and support they need to succeed. Our team of experts is passionate about making a meaningful difference in the lives of patients and families, and we're seeking like-minded individuals to join our mission. **Job Summary** As a Medical Customer Service Representative with blithequark, you'll play a vital role in ensuring the highest level of customer satisfaction and care for our patients. You'll be responsible for handling inbound and outbound calls, providing empathetic support, and navigating complex medical information. If you're a motivated and experienced customer service professional with a strong work ethic, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer inbound calls and make outbound calls to patients and families to provide exceptional customer service and support * Utilize computer skills for data entry and gather and review patient billing and medical information * Operate according to the guidelines of the Federal Health Care Program and work with carriers to ensure coverage of medication on behalf of the patient * Provide empathetic support and resolve customer complaints in a timely and professional manner * Collaborate with internal teams to ensure seamless communication and resolution of customer issues * Participate in ongoing training and development to stay up-to-date on industry best practices and company policies **Essential Qualifications** * At least 1 year of recent Call Center experience (no exceptions) * High School Diploma or Equivalent required * Active internet connection and ability to work from home * Ability to multi-task and use dual monitors * Great work attitude and willingness to help others * Strong communication and interpersonal skills **Preferred Qualifications** * Medical Call Center experience (but not required) * Experience working with Federal Health Care Programs * Familiarity with medical terminology and billing procedures * Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR)) **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to navigate complex medical information and procedures * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Strong customer service skills and a patient-centric approach **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to investing in our employees' growth and development. As a Medical Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** Blithequark is a remote-friendly company that values flexibility and work-life balance. As a Medical Customer Service Representative, you'll have the opportunity to work from home and enjoy a comfortable and supportive work environment. Our company culture is built on the principles of: * Respect and empathy for our customers and colleagues * Collaboration and teamwork * Continuous learning and growth * Innovation and creativity * Excellence and quality in everything we do **Compensation, Perks, and Benefits** As a Medical Customer Service Representative with blithequark, you'll enjoy: * Competitive hourly rate of $16/hour * Weekly pay plus benefits * Medical benefits and equipment provided * Ability to work from home and enjoy a flexible schedule * Ongoing training and development opportunities * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're a motivated and experienced customer service professional with a passion for delivering exceptional care to patients and families, we invite you to apply for this exciting opportunity. Please submit your up-to-date resume to [rozanna.mapp@remx.com](mailto:rozanna.mapp@remx.com) and mention "Experienced Medical Customer Service Representative – Remote Opportunity with blithequark." We look forward to hearing from you! Apply for this job