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**Experienced Human Resources and Labor Relations Site Lead – Customer Care & Aftersales**

Remote, USA Full-time Posted 2025-11-24
At blithequark, we're on a mission to revolutionize the way we think about transportation and mobility. As a leader in the industry, we're committed to creating a workplace that's inclusive, diverse, and empowering for all employees. We're now seeking an experienced Human Resources and Labor Relations Site Lead to join our team at our Charlotte Customer Care & Aftersales (CCA) site in North Carolina. If you're passionate about HR and Labor Relations, and want to make a lasting impact on an organization, we want to hear from you! **About blithequark** blithequark is a world leader in the automotive industry, dedicated to creating a safer, more sustainable, and more connected world. Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion, and we're committed to leading the change that will make our world better, safer, and more equitable for all. We're proud to be an equal opportunity employer, and we're committed to creating a workplace that's inclusive, diverse, and empowering for all employees. **Job Summary** As a Human Resources and Labor Relations Site Lead at blithequark's Charlotte CCA site, you'll be responsible for delivering HR and Labor Relations services to our team of approximately 125 employees. You'll work closely with our Plant Manager to drive GM culture, promote positive employee experiences, and improve employee engagement. You'll also be responsible for negotiating and implementing local and national agreements, participating in Joint Leadership Meetings, and ensuring adherence to the Grievance Procedure. **Key Responsibilities** * Partner with the Plant Manager to drive GM culture, promote positive employee experiences, and improve employee engagement * Promote a positive working relationship with the union through consistent application of local and national agreements * Negotiate and implement local and national agreements * Participate in Joint Leadership Meetings and activities * Ensure adherence to the Grievance Procedure * Provide HR leadership for the site, including talent planning, performance management, compensation planning, recruiting and selection, etc. * Ensure compliance to policy and support investigations of employee concerns * Manage hourly, contract, and salaried employment administration * Facilitate training on HR policies, HR/LR procedures, and contractual agreements, including the UAW Local and National agreements * Champion assigned Workplace Safety System Elements and administration of local safety-related items * Support People Involvement and implementation of our Global Manufacturing System (GMS) * Core HR: Champion projects that support key HR & Center of Expertise (COE) objectives in function and country * Partner with Site Leadership and People Leaders in driving GM culture, promoting positive employee experiences, and improving employee engagement * Participate in regular HRM and Talent Forum discussions with Site Leadership * Partner with COE to ensure that local policies, procedures, legislations, collective agreements, and regulations are administered appropriately in accordance with country and functional direction * Cascade company-wide communications and announcements * Provide complex-wide communications on HR/LR initiatives, process changes, and improvements that impact all employees * Ensure appropriate support to the business in regard Human Capital Plans implementation * Support enterprise-initiatives, including Talent Spotting, Workplace of Choice, Diversity, Equity, and Inclusion, and compensation programs * Support processes on employee life cycle from hire to exit * Function as escalation point of contact for uncommon or exceptional employee issues * Partner with Legal and Government to maintain in-depth knowledge of employment requirements related to management of employees, reducing legal risks, and ensuring regulatory compliance * Identify areas of opportunity for continuous improvement and partner with COEs to build effective working relationships and provide constructive field perspective to influence common processes and procedures **Leadership Coaching** * Identifies individual leadership coaching needs and performs necessary coaching to Leaders * Labor: Manage positive working relationship with union officials and adheres to terms of labor contract by monitoring day-to-day implementation of policies and agreements concerning wages, hours, and working conditions, including investigating, answering, and settling grievances, problem-resolution, implementation of strategic initiatives, and lead in negotiations where required/applicable * Support the facilitation of training to the workforce * Support Global Manufacturing System Team on People Involvement pillar (GMS) and Workplace Safety System Implementation **Requirements** * Bachelor's degree in HR, LR, Business, or related field, or at least 4 years equivalent experience * Minimum 3 years of experience providing HR and/or LR support to an organization * Experience working in a union environment, negotiating, and resolving conflicts * Strong analytical and project management skills * Excellent written and verbal communications skills * Proficiency in Word, Excel, PowerPoint, and HR applications (e.g. Workday, etc.) * Ability to maintain confidentiality regarding HR/LR matters * GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship (e.g. H-1B, TN, STEM OPT, etc.) now or in the future. **Preferred Qualifications** * Bachelor's and/or Master's degree in HR, LR, Business, or related field * Understanding of Health and Safety practices and requirements * Experience in Warehouse, Manufacturing, Operation, or Distribution * Organized, able to work independently, meet deadlines, and thrive in an ambiguous environment * Highly proficient analytical and project management skills * Strong Interpersonal Skills **What We Offer** * Comprehensive compensation plan, including paid time off, healthcare, dental, vision, and life insurance plans * Company and matching contributions to 401K savings plan to help you save for retirement * Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values * Tuition assistance and student loan refinancing * Discount on GM vehicles for you, your family, and friends * A dynamic and inclusive work environment that's committed to creating a workplace that's free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals **How to Apply** If you're passionate about HR and Labor Relations, and want to make a lasting impact on an organization, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity Statements** blithequark is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. blithequark is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service, and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [insert contact information] or call us at [insert phone number]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. 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