**Experienced Customer Service Representative – Aerospace Fastening Systems**

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic team setting where no two days are the same? If so, we invite you to join blithequark, a leading global provider of advanced engineered solutions for the aerospace and transportation industries, as an Experienced Customer Service Representative – Aerospace Fastening Systems. **About blithequark** blithequark is a business unit of blithequark, a leading global provider of advanced engineered solutions for the aerospace and transportation industries. With a rich history of innovation and a commitment to excellence, blithequark has established itself as a trusted partner to the world's leading aerospace and transportation companies. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines, and our products play a critical role in enabling fuel efficiency and lightweighting. **Primary Purpose** As an Experienced Customer Service Representative – Aerospace Fastening Systems, you will be the face of blithequark, providing exceptional service to our customers and driving business growth through strategic relationships and account management. Your primary responsibilities will include: **Key Responsibilities** * Provide exceptional customer service through daily interaction with customers, including preparing quotes, performing data entry, and following up on customer orders * Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction * Train other Customer Service Representatives on daily activities, including but not limited to RFQs and proper formatting * Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc. * Act as liaison between customers and internal departments, including Shipping, Planning, Engineering, and Quality * Process/prepare and coordinate large spreadsheets/LTA's, as required, for the Customer Support team * Prepare quotes for customers, including pricing and delivery, and coordinate with the necessary department to obtain pricing * Accept orders from customers, book orders to the applicable location, and coordinate adding the item master for part numbers as required * Work with change notices from customers, which may include cancellations, reschedules, and quantity changes, and make appropriate changes to the sales order * Perform proper Contract Review and follow all Sales Procedures as required * Maintain organized sales files, including purchase orders, sales orders, changes, notices from the customer, and any correspondence with the customer or factory * Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department, and issue an RMA when necessary * Work with blithequark Credit on past due invoices or short pays, perform necessary research to resolve the problem, and initiate credit/debit memos as required * Obtain knowledge of blithequark products, including conversions, substitutions, and knowledge of competitor's products * On occasion, visit assigned customers with coordination of Account Manager and Team Leader * Must understand customer's terms and conditions and long-term agreements, and possess an understanding of contract language * Train co-workers and mentor less-senior employees * As required, in the absence of other department team members, work to support their customers in a backup role * Able to work with minimum supervision and handle a fast-paced work environment and deal with stressful situations * Must be well organized and have good time management skills **Essential and Preferred Qualifications** * 3 years of experience with customer service/sales, preferably in a manufacturing environment * Must have strong interpersonal and communication skills * Must be proficient in Microsoft Word, Excel, & PowerPoint * 50+ Words per Minute * Familiarity with blithequark systems (COP, CPQ, GCS) preferred * Must be able to read, write, and understand English * Strong problem-solving and organizational skills * Be familiar with distributor accounts and specifics regarding distributor agreements and procedures * Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. * This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills * Strong problem-solving and organizational skills * Ability to work in a fast-paced environment and deal with stressful situations * Proficiency in Microsoft Word, Excel, & PowerPoint * Familiarity with blithequark systems (COP, CPQ, GCS) preferred * Ability to read, write, and understand English * Strong customer service skills * Ability to work with minimum supervision * Ability to maintain organized sales files and follow all Sales Procedures as required **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development in a dynamic and innovative company * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to work on high-profile projects and contribute to the company's success **Work Environment and Company Culture Highlights** * blithequark is a diverse and inclusive company that values and celebrates individual differences * We are committed to creating a work environment that is safe, healthy, and respectful * Our company culture is built on a foundation of trust, integrity, and open communication * We are passionate about innovation and continuous improvement, and we encourage our employees to think creatively and challenge the status quo * We offer a comprehensive benefits package, including health insurance, 401k matching, paid holidays, and vacation time **Compensation, Perks, and Benefits** * Competitive wages and a comprehensive benefits package, including health insurance, 401k matching, paid holidays, and vacation time * Salary range for this position is $50K to $60K * Opportunities for professional growth and development in a dynamic and innovative company * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to work on high-profile projects and contribute to the company's success **Conclusion** If you are a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment, we invite you to join blithequark as an Experienced Customer Service Representative – Aerospace Fastening Systems. We offer a comprehensive benefits package, opportunities for professional growth and development, and a collaborative and supportive work environment. Apply today to take the first step in your career journey with blithequark! **How to Apply** To apply for this position, please visit our website at [insert website URL]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. Apply for this job