**Experienced Customer Service Representative – Remote Support for Parents and Students at blithequark**

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships with parents and students? Do you thrive in a fast-paced, dynamic environment and enjoy tackling challenges head-on? If so, we invite you to join blithequark, a cutting-edge education technology company, as a Customer Service Representative. **About blithequark** blithequark is a 100% owned subsidiary of TAL Education Group, a leading education technology company with a presence in over 30 countries. Our mission is to provide innovative, science-based learning services to K-12 students, fostering critical thinking, logic skills, and goal fulfillment. With over 6 million students enrolled in our online and offline education platform, we are committed to making education better through the power of love and technology. **Your Role** As a Customer Service Representative at blithequark, you will be an integral part of our Customer Success team, responsible for providing exceptional support and consultation to our parent-clients. Your primary objectives will be to: * Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly. * Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction. * Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner. * Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls. **Key Responsibilities** * Provide timely and effective support to parent-clients, addressing their concerns and needs. * Build and maintain positive relationships with parents and students, ensuring their satisfaction and trust. * Communicate clearly and concisely with customers, both verbally and in writing. * Collaborate with internal teams to resolve customer issues and improve overall customer experience. * Stay up-to-date with product knowledge and features to provide accurate information to customers. * Participate in ongoing training and development to enhance customer service skills and knowledge. **Essential Qualifications** * Previous customer service or customer-facing experience is highly desired. * Passion for learning and excitement to grow by tackling challenges head-on within a team. * Strong verbal and written communication skills, with the ability to understand customer needs and concerns. * Comfortable working in a remote, fast-paced, and dynamic environment. * Quick and clear in communication, with a knack for timely responses. * Fluency in Mandarin (speaking, reading, and writing) is essential. **Preferred Qualifications** * Experience working in the education technology industry or a related field. * Knowledge of customer relationship management (CRM) software and tools. * Familiarity with WeChat and other social media platforms. * Ability to work in a team environment and collaborate with internal teams. * Strong problem-solving and analytical skills. **Work Environment and Culture** * Remote work arrangement, allowing you to work from anywhere that suits you best. * Fast-paced and dynamic environment, with opportunities to grow and develop your skills. * Collaborative team culture, with a focus on customer satisfaction and success. * Ongoing training and development opportunities to enhance your skills and knowledge. **Compensation and Benefits** * Flexible remote work arrangement, with a competitive hourly rate of $18-$20. * Performance-based commission, rewarding hard work and dedication. * Professional growth opportunities, including training and development programs. * Access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apply for this job