Experienced Bilingual Customer Service Representative for Commercial Energy Customer Care – Delivering Exceptional Customer Experiences in a Dynamic and Supportive Environment at blithequark

Introduction to blithequark

blithequark is a leading management consulting firm that has been at the forefront of providing high-quality staffing and executive search services since its inception in 1990. As an 8(a), WOSB, LGBTE, and WBE owned company, we take pride in our commitment to diversity, equality, and inclusion. Our mission is to blend the best people with the ongoing demands of the workplace, fostering a culture that values and celebrates individual backgrounds, skills, and perspectives. At blithequark, we believe that our differences are what make us stronger, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work.

Job Overview

We are seeking an experienced and skilled Bilingual Customer Service Representative to join our dedicated energy team, delivering exceptional customer experiences within the commercial energy business. As a key member of our team, you will be responsible for providing prompt and accurate processing of energy efficiency applications, offering overall customer service in a specialized and technical environment, and ensuring that our clients and their customers receive the best-in-class support they deserve. If you are a customer-oriented professional with a passion for learning and building your expertise in energy efficiency customer support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Bilingual Customer Service Representative at blithequark, your daily responsibilities will include:

• Engaging in non-scripted customer interactions via phone, email, and software chat applications, providing personalized support and resolving customer inquiries in a professional and courteous manner
• Conducting professional outreach to customers, program participants, and other stakeholders, ensuring that all interactions are handled with care, empathy, and a customer-centric approach
• Reviewing and assisting customers with energy application inquiries and program questions, providing clear and concise information, and ensuring that all customer needs are met in a timely and efficient manner
• Performing administrative duties as assigned, including data entry, database navigation, and other back-office processing support, maintaining accurate and up-to-date records, and ensuring that all tasks are completed with attention to detail and a high degree of accuracy

Minimum Qualifications

To be considered for this role, you must have:

• A high school diploma or equivalent
• At least 2 years of professional work experience, preferably in a customer-facing or back-office environment
• Proficiency in MS Word, Excel, and other programs within the MS Office Suite, with the ability to learn new software applications quickly
• The ability to pass a background check, ensuring that you meet our company's high standards for integrity and trustworthiness

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Previous business processing or back-office experience, with a strong understanding of energy efficiency programs and customer support principles
• Ability to accurately process applications within a highly repetitive processing environment, maintaining attention to detail and a high degree of accuracy
• Previous sales or customer service experience, with a proven track record of delivering exceptional customer experiences and building strong relationships with clients and customers
• Computer skills, including data entry, database navigation, and software applications, with the ability to learn new technologies quickly and adapt to changing systems and processes
• Strong communication skills, both written and oral, with the ability to communicate complex information in a clear and concise manner
• Ability to display a high energy level, positive attitude, and enthusiasm for the program, with a strong commitment to delivering exceptional customer experiences and making a positive impact on the lives of program participants

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong organizational and analytical skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Ability to work independently and as part of a team, with a strong commitment to collaboration, communication, and mutual support
• Superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude, with the ability to build strong relationships with clients, customers, and colleagues
• Ability to be flexible and adapt to changing priorities, with a willingness to work limited overtime as necessary and respond to changing business needs
• Able to sit for prolonged periods of time, with the ability to work in a sedentary environment and maintain focus and productivity throughout the workday
• Takes pride in own ability to positively make a difference in the lives of program participants, with a strong commitment to delivering exceptional customer experiences and making a positive impact on the community

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for learning, training, and career advancement. As a Bilingual Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to help you build your skills and knowledge in energy efficiency customer support and develop your expertise in the industry
• Mentorship and coaching, with experienced professionals who can provide guidance, support, and feedback to help you achieve your career goals
• Opportunities for career advancement, with a clear path for progression and growth within the company, and the potential to move into leadership roles or specialized positions
• A dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and mutual support, and a commitment to creating a positive and inclusive workplace culture

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong focus on diversity, equality, and inclusion. Our work environment is dynamic and supportive, with a commitment to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. As a Bilingual Customer Service Representative, you will be part of a talented and dedicated team, working together to deliver exceptional customer experiences and make a positive impact on the community.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These may include:

• A competitive salary, with opportunities for bonuses and incentives based on performance
• Comprehensive benefits package, including health, dental, and vision insurance, with a range of options to suit your needs and preferences
• Retirement savings plan, with a company match, and opportunities for long-term financial planning and security
• Paid time off, including vacation, sick leave, and holidays, with a generous leave policy and flexible scheduling options
• Opportunities for professional development and growth, with a commitment to supporting your career goals and aspirations

Conclusion

If you are a motivated and customer-focused professional, with a passion for delivering exceptional customer experiences and making a positive impact on the community, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Service Representative at blithequark, you will be part of a talented and dedicated team, working together to deliver exceptional customer experiences and drive business success. With a commitment to diversity, equality, and inclusion, and a focus on creating a positive and inclusive workplace culture, blithequark is the perfect place to build your career and achieve your goals. Apply now to join our team and start making a difference in the lives of our customers and program participants.