Experienced Remote Customer Service Representative – Delivering Exceptional Support and Consultation to Foster Critical Thinking and Logic Skills in K-12 Students

Introduction to blithequark

Imagine being part of a revolutionary education technology company that is changing the way K-12 students learn and develop critical thinking and logic skills. At blithequark, we believe that love and technology can make education better, and we're committed to providing full-cycle services that foster local children's ability to think critically and fulfill their goals. As a 100% owned subsidiary of a leading education group, we're part of a larger network that reaches over 6 million students worldwide through online and offline education platforms.

About the Role

We're seeking an enthusiastic and experienced Remote Customer Service Representative to join our Customer Success team. As a key member of our team, you will have the opportunity to build scalable systems and processes that deliver an exceptional customer journey. Your primary focus will be on providing amazing customer experiences by supporting and consulting our potential and current parent-clients. If you're passionate about learning, excited to grow, and have a knack for delivering exceptional service, we want to hear from you!

Key Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly and efficiently.
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
• Collaborate with internal teams to resolve customer complaints and concerns, providing timely and effective solutions.
• Utilize your strong verbal and written communication skills to understand customer needs, provide clear and concise information, and resolve issues promptly.

What We're Looking For

To be successful in this role, you'll need to have:

• Previous customer service or customer-facing related experience, with a proven track record of delivering exceptional service and building strong relationships with customers.
• A passion for learning and excitement to grow by tackling challenges head-on within a team, with a strong desire to develop your skills and knowledge in the education technology industry.
• Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders, both verbally and in writing.
• Comfort working in a remote, fast-paced, and dynamic environment, with the ability to prioritize tasks, manage your time effectively, and meet deadlines.
• Quick and clear communication skills, with a knack for timely responses and a strong attention to detail.
• Fluency in Mandarin (speaking, reading, and writing) is essential, as you'll be working with a diverse range of customers and stakeholders.

Essential Qualifications

• High school diploma or equivalent required; degree in a related field (e.g., education, communications, customer service) preferred.
• 2+ years of customer service or customer-facing experience, with a proven track record of delivering exceptional service and building strong relationships with customers.
• Strong technical skills, including proficiency in Microsoft Office, Google Suite, and other software applications.
• Ability to work in a remote environment, with reliable internet access and a dedicated workspace.

Preferred Qualifications

• Experience working in the education technology industry, with a strong understanding of K-12 education and the needs of students and parents.
• Knowledge of customer relationship management (CRM) software and other customer service tools and technologies.
• Certification in customer service or a related field (e.g., customer experience, communications), with a commitment to ongoing learning and professional development.

Skills and Competencies

To be successful in this role, you'll need to possess:

• Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders, both verbally and in writing.
• Strong problem-solving skills, with the ability to analyze problems, identify solutions, and implement effective fixes.
• Ability to work independently, with minimal supervision, and as part of a remote team.
• Strong attention to detail, with a focus on delivering high-quality service and ensuring customer satisfaction.
• Ability to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills and knowledge. As a Remote Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and online courses to help you develop your skills and knowledge in customer service, communications, and education technology.
• Coaching and mentoring, with regular check-ins and feedback to help you achieve your goals and develop your career.
• Opportunities for advancement, with the potential to move into leadership roles or other areas of the business, such as sales, marketing, or product development.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment, with a strong focus on:

• Collaboration and teamwork, with regular virtual meetings and team-building activities to help you connect with your colleagues and feel part of the team.
• Innovation and creativity, with a focus on developing new and innovative solutions to meet the needs of our customers and stakeholders.
• Diversity and inclusion, with a commitment to creating a welcoming and inclusive environment for all employees, regardless of their background, culture, or identity.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Flexible remote work arrangements, with the ability to work from anywhere that suits you best.
• Performance-based commission, with the opportunity to earn extra income based on your performance and contributions to the team.
• Professional growth opportunities, with access to training, development, and coaching to help you achieve your career goals.
• Pay, with a competitive hourly rate of $18-$20 per hour.

Conclusion

If you're passionate about delivering exceptional customer service, excited to grow and develop your skills, and committed to making a difference in the lives of K-12 students, we want to hear from you! Apply now to join our team as a Remote Customer Service Representative and take the first step towards a rewarding and challenging career with blithequark.