Experienced Bilingual Customer Service Representative – Part-Time Remote Contractor for Dynamic Online Education Platform

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives through innovative online education platforms. As a leading provider of digital resources and tools, we empower creators, entrepreneurs, and small businesses to grow and monetize their online presence. With a strong focus on expansion into Latin America, we are now seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team as a part-time remote contractor.

About the Role

We are looking for a customer-centric and resourceful individual who can provide top-notch support to our Spanish-speaking customers. As a Bilingual Customer Service Representative, you will be responsible for handling customer service tickets, resolving issues, and providing solutions to ensure an exceptional customer experience. If you are a self-starter with excellent communication skills in both English and Spanish, and a passion for helping others, we want to hear from you.

Key Responsibilities

• Handle all customer service tickets from Spanish-speaking customers via Zendesk and WhatsApp, responding to tickets within 24 hours (except on weekends)
• Update customer accounts in various platforms and work inside our payment processing system to assist with refunds, subscription changes, and other tasks
• Solve problems and brainstorm solutions with the team in both English and Spanish
• Maintain and update Customer Service SOPs for the brand
• Work a maximum of 10 hours per week (to start), with the potential for expansion based on performance and business needs

Essential Qualifications

To be successful in this role, you must possess the following essential qualifications:

• Fluent in both English and Spanish (reading, writing, and speaking)
• Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner
• Strong problem-solving skills, with the ability to think critically and outside the box
• Self-motivated and disciplined, with the ability to manage your own time and tasks effectively
• Personable and service-oriented, with a passion for delivering exceptional customer experiences

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in customer service, preferably in a remote or online environment
• Familiarity with our tech stack, including Slack, Asana, Dropbox, Searchie (Membership.Io), Zendesk, Chargebee, Keap, Loom, and Google Suite
• Experience working with online education platforms or digital products
• Strong technical skills, with the ability to learn new software and systems quickly

Skills and Competencies

To excel in this role, you must possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Excellent problem-solving and analytical skills, with the ability to think critically and creatively
• Strong technical skills, with the ability to learn new software and systems quickly
• Self-motivation and discipline, with the ability to work independently and manage your own time effectively
• Cultural competence, with the ability to understand and appreciate the needs and perspectives of Spanish-speaking customers

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Bilingual Customer Service Representative, you will have access to:

• Ongoing training and support to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that encourages collaboration and innovation
• Flexible working arrangements, with the ability to work remotely and manage your own schedule

Work Environment and Company Culture

At blithequark, we value people over profits and strive to create a positive and inclusive work environment. Our company culture is built on the following principles:

• A passion for delivering exceptional customer experiences
• A commitment to innovation and continuous improvement
• A focus on teamwork and collaboration
• A dedication to diversity, equity, and inclusion
• A fun and dynamic work environment that encourages creativity and growth

Compensation, Perks, and Benefits

As a part-time remote contractor, you will be compensated at a rate of $12-$14 per hour, with the potential for expansion based on performance and business needs. You will also have access to a range of perks and benefits, including:

• Flexible working arrangements, with the ability to work remotely and manage your own schedule
• Ongoing training and support to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that encourages collaboration and innovation

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you. As a Bilingual Customer Service Representative at blithequark, you will have the opportunity to work with a dynamic and innovative company, develop your skills and knowledge, and make a positive impact on people's lives. Apply now to join our team and take the first step towards an exciting and rewarding career.

To apply, please email your application to hiring@blithequark.com, including your responses to the following questions:

• What previous life experiences have equipped you with the skills you need to do this job? Specifically, tell us how you know you'll be successful at the required tasks of this contract. (Please reply in English)
• Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (Please reply in English)
• How do you currently spend your time? What other gigs do you have going, and how will this job fit into your schedule? (Please reply in English)
• Please film a Loom recording that demonstrates your knowledge of one of the pieces of software in our tech stack. (Please narrate in Spanish)

We look forward to hearing from you and exploring how you can contribute to the success of blithequark.