**Experienced Online Chat Representative – Delivering Exceptional Customer Service in a Dynamic Remote Environment**

At blithequark, our commitment to excellence is unwavering. As a leading provider of innovative solutions, we strive to make a lasting impact in the lives of our customers. With a rich history spanning over 100 years, our team has cultivated a culture of dedication, passion, and collaboration. We are proud to represent an impressive list of esteemed insurance carriers, including Travelers, Montgomery (Liberty Mutual), Erie, The Hartford, Harleysville, Employers, Philadelphia, BCBST, United Health, Humana, Aetna, Cigna, Delta Dental, VSP, Assurant, and more. We are now seeking a highly motivated and customer-centric Online Chat Representative to join our dynamic team. As a key member of our remote support team, you will have the opportunity to work from the comfort of your own home, providing exceptional customer service through online chat platforms. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. **Responsibilities:** As an Online Chat Representative at blithequark, you will play a vital role in ensuring customer satisfaction and building positive relationships. Your key responsibilities will include: - Engaging with customers through live chat on our website to provide assistance, answer questions, and resolve issues in a timely and professional manner. - Utilizing research skills to find accurate information and solutions for customer inquiries. - Maintaining a high level of attention to detail to ensure accurate and efficient communication with customers. - Collaborating with team members to share knowledge and best practices for delivering exceptional customer service. - Striving to create a harmonious workplace environment where respect and collaboration are valued. **Requirements:** To succeed in this role, you will need to possess the following qualifications and skills: - High school diploma or equivalent. - Proven experience in customer service or a similar role, preferably in an online chat environment. - Excellent written communication skills with a strong command of grammar and spelling. - Ability to multitask and manage time effectively while handling multiple chat sessions. - Proficiency in using chat platforms and CRM software. - Strong problem-solving skills and a customer-centric approach. - Familiarity with basic troubleshooting techniques for common technical issues. - Reliable internet connection and a quiet, dedicated workspace. **Why You'll Love Working with Us:** At blithequark, we believe in creating a work environment that is supportive, inclusive, and rewarding. Some of the benefits you can expect as a member of our team include: - A competitive salary plus benefits package, including health, dental, vision, 401k, and more. - Paid time off to support work-life balance, including company holidays, vacation, personal, and sick time. - Remote-friendly work environment, allowing you to work from the comfort of your own home. - Opportunities for career growth and professional development. - A generous monetary award every 5 years to be used toward a vacation. - A supportive team that values respect, collaboration, and open communication. **What We Offer:** As a valued member of our team, you can expect a comprehensive benefits package, including: - Competitive salary and bonuses. - Comprehensive health, dental, and vision insurance. - 401k plan with company match. - Paid time off and holidays. - Remote work options. - Opportunities for career growth and professional development. - A supportive and inclusive work environment. **How to Apply:** If you are a motivated and customer-centric individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and discussing this opportunity further. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. Apply for this job