Experienced Customer Service Representative – Remote Work from Home Opportunity with Blithequark

Introduction to Blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences that leave a lasting impression. As a leader in the aviation industry, we recognize the importance of having a talented and dedicated team that shares our passion for excellence. Our airport teams work together seamlessly to transport passengers and their belongings from check-in to arrival, creating memorable experiences along the way. If you're a people person who thrives in fast-paced environments, thinks on your feet, and can adapt to a flexible schedule, we want to hear from you. In return, you'll receive a competitive total rewards package, professional development opportunities, and a range of benefits designed to take your career to new heights.

Job Overview

The Ramp and Customer Service Agent is a critical role that combines above and below wing tasks, including passenger interactions and ramp operations. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safe and efficient operation of our flights, and contributing to the overall success of blithequark.

Key Responsibilities

• Assist passengers with travel needs, such as answering questions, handling baggage, tagging, checking-in passengers, and boarding flights in a fast-paced environment.
• Work outside in various weather conditions while performing below wing tasks, including transporting baggage and freight, loading and unloading aircraft, airplane marshaling, and deicing.
• Conduct aircraft preparation and security checks to ensure the safety of our passengers and crew.
• Perform boarding and gate duties, including assisting and coordinating passengers, making announcements, processing standby requests, and handling flight disruptions.
• Process and secure passenger baggage, including recording and maintaining baggage claims for damaged, delayed, or missing items.
• Load and unload baggage and freight using conveyor belts and other equipment.
• At the discretion of management, may be assigned to perform duties of varying complexity to ensure total passenger satisfaction.
• Perform other duties as assigned to support the success of blithequark.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Solid written and verbal communication skills to effectively interact with passengers and colleagues.
• Ability to juggle multiple tasks in a high-pressure environment while maintaining attention to detail.
• Valid driver's license to operate company vehicles and equipment.
• Ability to learn and work with automated reservation systems and other technology.
• Typing speed of at least 25 words per minute to efficiently process passenger information.
• Ability to lift 50 pounds consistently and stand for extended periods.
• Ability to bend, stoop, squat, reach, and handle to perform tasks in a safe and efficient manner.
• Basic math skills to perform calculations and handle cash transactions.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• High school diploma or equivalent.
• Minimum age of 18.
• Authorization to work in the United States.

Preferred Qualifications

While not required, the following qualifications are preferred:

• At least 1 year of customer service or community service experience to provide a strong foundation for success in this role.

Leadership Expectations

As a representative of blithequark, you will be expected to embody our values, including:

• Ownership: taking responsibility for your actions and their impact on our passengers and colleagues.
• Safety: prioritizing the safety of ourselves, our passengers, and our colleagues in every aspect of our work.
• Integrity: acting with honesty, transparency, and ethics in all interactions.
• Performance: striving for excellence in every task and interaction.
• Inclusivity: fostering a culture of respect, empathy, and inclusivity for all passengers and colleagues.

Compensation and Benefits

As a Ramp and Customer Service Agent with blithequark, you can expect a competitive starting rate of $20.00 per hour. Our total rewards package includes:

• Free reserve travel privileges on blithequark flights.
• Comprehensive wellness programs, including medical, dental, and vision benefits.
• Generous 401(k) match program to support your retirement goals.
• Quarterly and annual bonus plans to recognize your contributions to our success.
• Liberal vacation and paid time off to support your work-life balance.

Diversity, Equity, and Inclusion

Blithequark is proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer, committed to diversity, equity, and inclusion. We take proactive steps to ensure equal opportunity for all qualified applicants and employees, regardless of race, color, religion, sex, pregnancy, childbirth, reproductive health decisions, or related medical conditions, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information, political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Conclusion

If you're passionate about delivering exceptional customer experiences, thrive in fast-paced environments, and are committed to excellence, we encourage you to apply for this exciting opportunity with blithequark. As a Ramp and Customer Service Agent, you will play a critical role in the success of our airline, and we look forward to welcoming you to our team.