Experienced Live Chat Specialist – Remote Customer Service Representative for Automotive Industry

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology and a commitment to excellence. As a leader in the automotive industry, we are seeking talented and enthusiastic individuals to join our team as Live Chat Specialists. This remote opportunity offers the chance to work with a dynamic and fun team, representing our automotive dealer clients and driving revenue growth through engaging online conversations.

About the Role

As a Live Chat Specialist at blithequark, you will be the face of our company, interacting with customers via online chat and providing top-notch service to ensure a positive experience. Your primary goal will be to turn conversations into leads, helping our clients generate revenue and grow their businesses. If you are a positive, energetic, and tech-savvy individual with a passion for customer service, we want to hear from you!

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, providing accurate and timely responses to ensure customer satisfaction
• Provide detailed information about products and services, addressing customer questions and concerns in a professional and courteous manner
• Narrow down on appointment information to schedule appointments, ensuring a seamless experience for customers
• Capture customer contact information for lead generation and client review, maintaining accurate records and data
• Summarize interactions based on customer needs for client review, providing valuable insights to drive business growth
• Develop and maintain a knowledge base of evolving products and services, staying up-to-date on industry trends and developments

Qualifications and Skills

To succeed as a Live Chat Specialist at blithequark, you will need:

• Previous experience in retail customer service or the automotive industry (preferred but not necessary)
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications
• Strong ability to multitask, with gaming experience being helpful in this fast-paced environment
• A positive and professional demeanor, with excellent written and verbal communication skills
• Ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on customer satisfaction

Essential Requirements

• Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin
• Own your own computer or laptop with a webcam and microphone, with a reliable internet connection
• Ability to attend four weeks of paid, remote training via Zoom, with a schedule of Tuesday through Saturday from 11:00 AM - 7:30 PM EDT
• Ability to work five days a week, including a Saturday or Sunday, with a minimum of 40 hours per week

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Live Chat Specialist, you will have access to:

• On-the-job training, with ongoing support and coaching to ensure your success
• Opportunities for career advancement, with a focus on promoting from within
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

Work Environment and Company Culture

At blithequark, we pride ourselves on our relaxed, professional, and fun work environment. We believe in fostering a culture of excellence, with a focus on:

• Teamwork and collaboration, with a shared goal of delivering exceptional customer experiences
• Continuous learning and development, with opportunities for growth and advancement
• Recognition and rewards, with a focus on celebrating individual and team achievements

Compensation, Perks, and Benefits

As a Live Chat Specialist at blithequark, you can expect:

• Competitive hourly rate of $13.00 per hour, with opportunities for overtime
• Comprehensive benefits package, including 401(k) and 401(k) matching
• On-the-job training, with ongoing support and coaching to ensure your success
• Referral program, with rewards for referring talented individuals to our team

Conclusion

If you are a motivated and customer-focused individual with a passion for technology and the automotive industry, we encourage you to apply for this exciting opportunity. As a Live Chat Specialist at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth. Don't miss out on this chance to join our team and take your career to the next level – apply today!