Experienced Customer Service Advocate for National Remote Positions – Delivering Exceptional Healthcare Support and Building Trust with Members Across the United States

Introduction to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to make a positive impact on the lives of millions of people, and we believe that everyone deserves the opportunity to live their healthiest life. As a leader in the healthcare industry, we are committed to delivering exceptional service, promoting healthcare literacy, and connecting our members with the resources they need to thrive.

Job Overview

We are seeking a highly skilled and compassionate Customer Service Advocate to join our team in a national remote position. As a Customer Service Advocate, you will have the flexibility to telecommute from anywhere within the United States, working with our members to address their healthcare concerns, answer questions, and provide support throughout their healthcare journey. This is a full-time position, working 40 hours per week, Monday through Friday, with occasional overtime as needed.

Primary Responsibilities

• Listen actively and ask appropriate questions to identify specific questions or issues, documenting inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.
• Use multiple databases, tools, and partnerships to refer and enroll members in appropriate internal specialists and programs based on their needs.
• Interpret and translate clinical/medical terminology and coding to assist members in managing costs using simple language.
• Adapt to communicated changes in process, policy, and guidelines quickly at the site and enterprise level.
• Educate members about the fundamentals of healthcare benefits and plans, assisting them in maximizing the use of community services, support programs, and resources available.
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.

Required Qualifications

To be successful in this role, you will need:

• 1+ years of experience in a customer service environment.
• To be at least 18 years of age or older.
• Ability to work Monday through Friday during our normal business hours of 8:30 am - 5:00 pm and 12:30 pm - 9:00 pm CST, with occasional overtime as needed.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 2+ years of experience in a customer service environment.
• Experience in a healthcare insurance environment, particularly with blithequark Benefit Operations.

Telecommuting Requirements

To work remotely with blithequark, you will need:

• Ability to keep all company-sensitive documents secure (if applicable).
• A dedicated work area established that is separated from other living areas and provides information privacy.
• To live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

We are looking for candidates with exceptional soft skills, including:

• Active listening and negotiation skills.
• Empathy and sensitivity to the needs of our members.
• Patience and resilience in a fast-paced environment.
• Agility and flexibility to adapt to changing processes and policies.
• Conflict resolution and cultural sensitivity skills.
• Disability and diversity awareness, with a commitment to promoting inclusivity and respect.
• Excellent verbal and written communication skills, with the ability to effectively manage time and resources.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Advocate, you will have access to:

• Comprehensive training programs to help you succeed in your role and advance in your career.
• Ongoing coaching and feedback to support your professional development.
• Opportunities to work on special projects and initiatives, expanding your skills and expertise.
• A supportive and collaborative work environment that encourages innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to:

• Providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
• Creating a workplace that is free from discrimination and harassment, where everyone feels valued and respected.
• Supporting the well-being and health of our employees, with a range of benefits and programs to promote work-life balance and overall wellness.

Compensation, Perks, and Benefits

As a Customer Service Advocate with blithequark, you can expect:

• A competitive hourly rate, with opportunities for advancement and growth.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and other savings options.
• Access to a range of perks and discounts, including employee discounts on healthcare services and products.
• A positive and supportive work environment, with a range of programs and initiatives to promote employee engagement and recognition.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Advocate, you will be part of a dynamic and supportive team, working together to create a healthier and more equitable healthcare system for all. Don't miss out on this chance to join our team and start doing your life's best work – apply today!