Experienced Virtual Scheduling and Customer Service Agent – Evening and Weekend Openings for Dynamic Sales and Customer Experience Team at blithequark

Introduction to blithequark and the Industry

At blithequark, we are revolutionizing the way businesses interact with their customers by providing exceptional sales and customer service experiences. As a leader in the industry, we have been perfecting our craft for over 21 years, and our team of skilled professionals has become an integral part of our clients' businesses. We are now seeking talented and motivated individuals to join our team as Virtual Scheduling and Customer Service Agents, working in a fast-paced, technology-rich environment that demands expertise in multiple industries.

About the Role

We call our virtual sales force "Perceptionists," and this role is one of the most critical components of our business. As a Perceptionist, you will act as an extension of our clients' businesses, helping them answer calls, grow their customer base, and deliver personalized experiences that build trust and confidence. Our team members are the face of our company, and we are looking for individuals who share our passion for creating positive first impressions and delivering exceptional customer service.

Key Responsibilities

• Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Make a great first impression on the phone and in person, fostering a personalized and helpful experience for clients
• Quickly determine the nature of objections and respond appropriately, utilizing active listening skills
• Proactively take action to resolve customer needs, demonstrating a commitment to sales and customer service excellence
• Improve skills through practice, applying new knowledge or skills quickly, and solving problems without being asked
• Work effectively in a team environment, collaborating with colleagues to achieve individual and team goals
• Utilize strong PC and problem-solving skills to navigate our technology-rich environment

Essential and Preferred Qualifications

To be successful in this role, you will need to possess a minimum of 4 years of sales or customer service experience, with a proven track record of meeting individual and team goals. You should be results-driven, committed to delivering exceptional customer experiences, and have strong verbal and written communication skills. Office experience in industries such as Home Inspection, Carpet Cleaning, Maid Service, or Handyman is a plus, but not required.

Skills and Competencies

• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Strong attention to detail, with a focus on delivering high-quality results
• Ability to learn technical and professional knowledge quickly, with a commitment to ongoing learning and development
• Resilience and adaptability, with a growth mindset and a positive attitude

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Perceptionist, you will have access to ongoing training and development opportunities, including technical and professional skills training, as well as coaching and mentoring from experienced colleagues. You will also have the opportunity to work with a diverse range of clients, developing your expertise in multiple industries and building a strong foundation for future career growth.

Work Environment and Company Culture

Our team members work from the comfort of their own homes, using their own computers and technology to deliver exceptional customer experiences. We are a dynamic and supportive team, with a strong focus on collaboration, communication, and mutual respect. We believe in fostering a positive and healthy work environment, with a commitment to work-life balance and employee well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including monthly incentive potential, attendance and retention bonuses, and paid time off. You will also be eligible for medical, dental, and vision insurance, as well as other benefits that support your health and well-being. As a Perceptionist, you will have the opportunity to earn a competitive income, with opportunities for growth and advancement as you develop your skills and expertise.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional sales and customer service experiences, we encourage you to apply for this exciting opportunity. As a Virtual Scheduling and Customer Service Agent at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth, development, and advancement. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the rewards of working with blithequark!