**Healthcare Customer Care Coordinator - Project-Based (100% Remote Alabama)**

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Healthcare Customer Care Coordinator - Project-Based. As a key member of our customer care team, you will play a vital role in providing top-notch support to our US-based customers, addressing their prescription benefits questions and concerns, and making a meaningful impact on their lives. **About blithequark** At blithequark, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. We are a global company with a presence in multiple industry verticals, serving top-tier clients across the globe. **Job Summary** As a Healthcare Customer Care Coordinator - Project-Based, you will be responsible for providing exceptional customer service to our US-based customers, addressing their prescription benefits questions and concerns, and making a positive impact on their lives. You will work on a project basis, supporting our customers with their prescription benefits, including claims, deductibles, coverage, and more. You will be the face of blithequark, representing our company values and commitment to customer satisfaction. **Responsibilities** * Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits. * Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination. * Handle prescription refills, order status updates, and tracking. * Educate customers on online self-service for updates and help troubleshoot these self-services. * Empathize and resolve concerns to simplify the customer's healthcare experience. * Navigate through multiple computer applications with speed & accuracy. * Adapt to learn new call types when business needs change & flex support in those areas. **Work at Home Requirements** * High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services) * Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (blithequark will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network) * Dedicated, quiet, & secured workspace with no distractions * A USB Wired headset with noise canceling microphone. **Additional Requirements** * 18+ years old & high school diploma/GED * Entry-level position with a minimum of 6 months customer service experience * Customer focused personality & desire to help people. * Professional positive attitude & courteous telephone etiquette * Full-Time schedule availability to meet business needs (Includes evenings and weekends) * Willing to submit a drug test and background check. **Benefits & Perks** * $14-$15 per hour + overtime during peak needs * Access Up To 50% Of Your Pay Immediately After Your Shift * Paid, Virtual Training * Remote Work Environment * Opportunity for Professional Development **Why Join blithequark?** * Be part of a dynamic and growing company that values innovation and customer satisfaction. * Work in a remote environment that offers flexibility and work-life balance. * Develop your skills and career with our comprehensive training and development programs. * Join a team of passionate and dedicated professionals who share your values and commitment to customer satisfaction. * Enjoy a competitive compensation package and benefits that support your well-being. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and our talent acquisition team will review your qualifications and contact you for further discussion. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. **Important Notice** blithequark recruiting correspondence will always come from a talent acquisition representative with an official @blithequark email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@blithequark.com. Apply for this job