Patient Care Customer Service Representative - Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences

Welcome to blithequark

blithequark is a national leader in providing comprehensive healthcare solutions, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to lead more comfortable and productive lives by keeping them engaged in their care and enabling them to manage their health and treatment at home. With hundreds of locations across 45 states, blithequark is dedicated to delivering high-quality medical products, services, and outstanding customer care.

Job Overview

We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients receive exceptional care and support. This is a 100% remote opportunity, allowing you to work from the comfort of your own home, with a schedule that includes evenings and weekends.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of equipment and supplies
• Troubleshoot problems based on patient input, addressing concerns and resolving issues in a professional and empathetic manner
• Verify that orders are complete and accurate, ensuring that patients receive the correct equipment and supplies
• Perform other duties as assigned, contributing to the overall success of our team and the delivery of exceptional patient care

Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management, with a strong customer service background
• Effective communication skills, both oral and written, with the ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• A helpful, knowledgeable, and polite demeanor, with a positive attitude and a commitment to delivering exceptional patient care
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Basic math skills, with the ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organization, time-management, and deductive problem-solving skills, with the ability to work independently and as part of a team

Preferred Qualifications

• Experience working in a call center or customer service environment, with a focus on patient care and support
• Knowledge of medical terminology and home medical equipment, with the ability to understand and communicate complex information in a clear and concise manner
• Proficiency in Microsoft applications, including Word and Excel, with the ability to navigate our online systems and tools

What We Offer

At blithequark, we are committed to supporting the growth and development of our employees, with a range of benefits and opportunities, including:

• Competitive pay, with a quarterly bonus opportunity
• 100% remote work arrangement, allowing you to work from the comfort of your own home
• Comprehensive benefits package, including 401k, medical, dental, and vision coverage, life insurance, and disability benefits
• Generous paid time off and paid holidays, with overtime pay for non-exempt hourly positions
• Employee discount program, employee recognition program, and bonus and incentive opportunities
• Mileage reimbursement and telephone reimbursement (when applicable)

Our Culture and Values

At blithequark, we are dedicated to creating a positive and supportive work environment, with a focus on teamwork, collaboration, and open communication. We value diversity and inclusion, and are committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.

How to Apply

If you are a motivated and compassionate individual, with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications, and we will be in touch to discuss your application.

Conclusion

Join our team at blithequark and become part of a dynamic and supportive organization, dedicated to making a difference in the lives of our patients. With a range of benefits, opportunities, and a commitment to diversity and inclusion, we offer a rewarding and challenging work environment, with the flexibility to work from home. Apply today and take the first step towards a fulfilling and rewarding career in patient care customer service!