Experienced Bilingual Spanish/English Customer Service Representatives – Remote Work Opportunity with Blithequark

Introduction to Blithequark and the Industry

Blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in multiple countries and a team of over 500,000 inspired and passionate people speaking more than 300 languages, blithequark is a force of good in supporting communities, clients, and the environment. The customer service industry is rapidly evolving, with a growing demand for exceptional customer experiences. As a leader in this field, blithequark is committed to providing innovative solutions that make people's lives simpler, faster, and safer.

About the Role

We are seeking experienced Bilingual Spanish/English Customer Service Representatives to join our team at blithequark. As a Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.

Key Responsibilities

As a Bilingual Spanish/English Customer Service Representative at blithequark, your key responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues to help improve our services
• Meeting sales objectives as defined by the company

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bilingual Spanish/English language skills
• At least 6 months of customer service experience
• High school graduate or GED equivalent
• Ability to type 25 words per minute
• Comfort with desktop computer systems and Windows operating systems
• Proven oral and written communication skills
• Logical problem-solving skills and ability to work independently
• Availability to work various shifts, including evenings and weekends

Preferred Qualifications

While not essential, the following qualifications are preferred:

• 6 months of call center experience
• 6 months of sales experience
• Superior negotiating skills and ability to stay composed and objective in a fast-paced environment
• Strong listening skills and ability to work in a constantly changing environment

Work from Home Requirements

To work from home with blithequark, you will need to meet the following requirements:

• Internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Bilingual Spanish/English Customer Service Representative, you will have access to:

• Paid training and development programs
• Opportunities for advancement and career growth
• A supportive and collaborative work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Blithequark is a dynamic and innovative company that values its employees and is committed to creating a positive and supportive work environment. Our company culture is built on the following principles:

• Respect and empathy for our customers and employees
• A commitment to excellence and continuous improvement
• A collaborative and team-oriented approach to work
• A focus on employee development and growth

Compensation, Perks, and Benefits

As a Bilingual Spanish/English Customer Service Representative at blithequark, you can expect:

• Competitive wages and benefits package
• Paid time off and holidays
• Employee wellness and engagement programs
• Opportunities for recognition and rewards
• A comprehensive benefits package, including medical, dental, vision, and 401(k) matching

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Bilingual Spanish/English Customer Service Representative role at blithequark. With our commitment to excellence, innovation, and employee development, we offer a unique and supportive work environment that will help you grow and succeed in your career. Apply now and take the first step towards an exciting and rewarding career with blithequark!