Remote Bilingual Customer Service Representative

Join the Mission. Empower Financial Wellness. Become a Bilingual Customer Service Representative at Navicore Solutions Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. If you’re passionate about making a meaningful impact and helping others take control of their financial future, we’d love to have you on our team. Why You’ll Love Working With Us Navicore Solutions is currently seeking Bilingual (English/Spanish) Customer Service Representatives to join our Customer Service Department. This is a full-time, fully remote position — and we provide all the equipment you need. Training is also conducted entirely online. Shifts: • Regular: Mon–Fri, 11:30am–8:00pm EST (Regular shift, after training) • Training: Mon–Fri, 8:30am–5:00pm EST • Training Dates: 1/26/26 - 3/20/26 What will you do as a (Remote) Bilingual Customer Service Representative? Role Description As a Bilingual Customer Service Representative, you will be the first point of contact, delivering exceptional customer service and supporting clients on their journey towards eliminating their debt and achieving financial stability. Your main responsibilities promptly responding to incoming calls; understanding clients’ needs and taking appropriate actions to address their inquiries or requests effectively and efficiently. What To Expect • Handle primarily inbound phone calls from clients. The calls typically take around 5 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day. • Provide additional assistance to clients via email, mail, and/or text. • Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information and communicating with creditors Basic Qualifications • High School Diploma or Equivalent • Must be fluent in English and Spanish • At least 1 year of Customer service and call center experience • Ability to sit for an 8-hour shift while using headset to handle phone calls • Ability to type 40 words per minute Preferred Qualifications • Strong organizational and time management skills • Attention to detail • Pleasant telephone voice and excellent verbal communication skill • Ability to take direction and apply feedback • Compassionate and empathetic attitude Your Benefits & Perks This Full-Time position includes the ability to participate in our full benefits package as follows. • Medical, Dental and Vision benefits within 90 days of hire • Generous paid time off • Birthday PTO • Student Loan Forgiveness Opportunities • 403(b) Retirement Plan • Recognition for performance • Work from Home Ready to Make a Difference? If you’re eager to help people reclaim control of their financial lives and want to grow with a mission-driven organization, we encourage you to apply. Learn more about Navicore Solutions and view all open positions here: Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/ $18.41 per hour. Apply tot his job Apply To this Job