Experienced Remote Customer Service Representative – Delivering Exceptional Support in a Dynamic Animal-Health Technology Environment

Introduction to blithequark

blithequark is a pioneering global animal-health technology and services company, driven by a passion for the well-being of animals and those who care for them. Our mission is to empower veterinary practice partners to drive improved health and financial outcomes by bringing together innovative products, services, and technology into a single, integrated platform. This platform connects our customers to the solutions and insights they need to excel in their work. With a strong presence around the globe, blithequark is headquartered in Portland, Maine, and boasts a team of over 5,000 dedicated employees serving more than 100,000 customers worldwide.

About the Role

We are excited to announce opportunities for customer service professionals to join our growing team of Customer Service Representatives in a fully remote capacity. This role is perfect for individuals who are self-motivated, possess excellent organizational skills, are proficient in computer systems, and can work effectively both independently and as part of a team, all while maintaining a positive and customer-centric attitude. The selected candidate will be working on our shift from 11:00am to 7:30pm CST, providing prompt and considerate service to all customers, ensuring accuracy and timeliness in all requests and data entry, and maintaining performance levels to meet specified goals.

Key Responsibilities

• Provides prompt, courteous, and professional service to all customers, addressing their inquiries, concerns, and needs in a timely and effective manner.
• Ensures that all customer requests and required data entry are accurate, complete, and submitted on time, adhering to the highest standards of quality and efficiency.
• Maintains performance levels to meet or exceed specified goals, contributing to the overall success and customer satisfaction targets of the team.
• Utilizes computer systems and software applications to manage customer interactions, process transactions, and update records accurately.
• Collaborates with colleagues and other departments as necessary to resolve customer issues, share knowledge, and improve processes.
• Continuously updates knowledge and skills to enhance customer service delivery, staying informed about products, services, and industry developments.

Education and Experience

To be considered for this role, candidates should have:

• A High School Diploma or GED as a minimum educational requirement.
• At least 1 year of experience in Customer Service, preferably in a Call Center environment, although candidates with relevant experience in other fields may also be considered.

Skills and Abilities

The ideal candidate will possess:

• Knowledge of customer relations theory and practices, with a strong focus on delivering exceptional customer experiences.
• Proficiency in operating computers and using various software applications, with the ability to learn new systems quickly.
• Excellent attention to detail, with the capacity to retain information readily and apply it in customer service situations.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment and build rapport with customers and colleagues alike.
• A positive attitude, with a commitment to providing outstanding service and supporting the team in achieving its goals.

Remote Work Environment

This is a fully remote position, offering the flexibility to work from various locations. blithequark is committed to supporting its remote employees with the necessary tools, training, and resources to ensure their success and job satisfaction.

Compensation and Benefits

The compensation for this role is $15/hr. blithequark offers a comprehensive benefits package to eligible employees, which includes:

• 401k savings and company match to support retirement planning.
• Paid time off to recharge and relax.
• Paid holidays to celebrate special occasions.
• Maternity, parental, military, and other leaves of absence to support work-life balance.
• Health, dental, and vision benefits to protect physical and mental well-being.
• Health savings accounts and flexible spending accounts to manage healthcare expenses.
• Life and disability benefits to provide financial security.
• Identity theft protection and pet insurance for added peace of mind.
• Variable incentives for sales positions and short-term incentive plans for certain roles, offering opportunities for additional earnings.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer training programs, mentorship opportunities, and a culture that encourages continuous learning and professional development. Our goal is to help our employees achieve their career aspirations while making meaningful contributions to the company's success.

Diversity, Equity, and Inclusion

blithequark is an equal opportunity/affirmative action employer, dedicated to creating a diverse, inclusive, and welcoming work environment. We believe that all qualified applicants deserve consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to attract, retain, and develop a talented and diverse workforce that reflects the communities we serve.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic and growing company, we encourage you to apply for the Remote Customer Service Representative position at blithequark. Join our team and be part of a mission that makes a difference in the lives of animals and those who care for them. Apply now and take the first step towards a fulfilling career with blithequark.