Experienced Customer Service Specialist – Delivering Exceptional Sales Service and Building Strong Relationships with Wholesale and Retail Customers at blithequark

Introduction to blithequark

At blithequark, we are passionate about providing our customers with an unparalleled shopping experience. As a leader in the retail industry, we recognize the importance of exceptional customer service in driving sales, building loyalty, and fostering long-term relationships with our customers. Our retail stores are the face of our brand, and our Customer Service Specialists play a vital role in ensuring that every customer interaction is positive, informative, and memorable. If you are a highly motivated and customer-focused individual with a passion for delivering exceptional sales service, we invite you to join our team as a full-time Customer Service Specialist at our store located at 304 Aspen Airport Business Ctr, Aspen, CO 81611.

Job Summary

As a Customer Service Specialist at blithequark, you will be responsible for providing exceptional sales service to our wholesale and retail customers, answering their questions, and recommending the right solutions to meet their needs. You will work closely with customers to understand their requirements, provide product information, and resolve any concerns or issues promptly and professionally. Your goal will be to ensure maximum client satisfaction, achieve excellent customer service, and consistently meet the store's sales goals. You will also be responsible for maintaining the high quality and visual standards of our products and store, staying up-to-date with product features, and suggesting ways to improve sales.

Key Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service, responding to customer inquiries, and resolving concerns in a timely and professional manner
• Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers, providing personalized support and recommendations to meet their needs
• Process sales transactions accurately and consistently with policies and procedures, maintaining precise work order files and formulas
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis, contributing to the store's overall sales performance
• Maintain the store's visual standards, pulling appropriate products from the sales floor or warehouse, tinting and mixing products as needed, and stocking shelves and setting up displays
• Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed
• Remain knowledgeable on products offered, discussing available options with customers and providing expert advice and recommendations
• Comply with inventory control procedures, suggesting ways to improve sales and contributing to the store's overall success

Essential Qualifications

To be successful in this role, you must:

• Be at least eighteen (18) years of age
• Be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Have a valid, unrestricted Driver's License
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and conflict resolution skills, with the ability to resolve customer concerns in a timely and professional manner
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Basic math skills, with the ability to process sales transactions accurately and maintain precise work order files and formulas
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Specialist, you will have access to training and development programs, designed to enhance your skills and knowledge and prepare you for future opportunities. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and ideas.

Work Environment and Company Culture

Our store is a dynamic and fast-paced environment, where no two days are ever the same. We are a team-oriented organization, where everyone works together to achieve our goals and provide exceptional customer service. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. At blithequark, we believe in fostering a culture of innovation, creativity, and continuous improvement, where our employees can thrive and grow.

Compensation, Perks, and Benefits

As a full-time Customer Service Specialist at blithequark, you will be eligible for a range of benefits, including health benefits, such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and saving benefits. You will also receive a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and more. For more information about our benefits, please visit our website.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional sales service, we invite you to join our team as a full-time Customer Service Specialist at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to take your career to the next level. Apply now to become a part of our dynamic and talented team and start building a rewarding and challenging career with blithequark.