Experienced Customer Service Representative with FINRA Licenses (6/63 or 7/63) for Remote Nationwide Opportunities at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a strong, innovative, and growing organization that invests in the growth and development of our people. We believe that relationships are built on trust, and our work matters. These core beliefs have been the foundation of our company for over 160 years, and they continue to drive our mission to make a positive difference in the lives of our clients and communities. As a leader in the financial services industry, we are committed to providing opportunities for our employees to grow, both personally and professionally, and to making a positive impact through our support of various research programs and charitable causes.

About the Role

We are seeking an experienced Customer Service Representative to join our team at blithequark. As the primary point of contact for our clients, financial representatives, and supporting staff members, you will play a vital role in delivering exceptional customer service and support. Your goals will include aligning with quality and productivity metrics specific to your team's product and service benchmarks, and you will be expected to demonstrate a strong commitment to collaboration and shared success. This is a remote nationwide opportunity, offering the flexibility to work from anywhere in the country.

Key Responsibilities

• Serve as the primary point of contact for clients, financial representatives, and supporting staff members, providing exceptional customer service and support
• Align with quality and productivity metrics specific to your team's product and service benchmarks
• Demonstrate a strong commitment to collaboration and shared success
• Develop and maintain a deep understanding of our products and services, including insurance, investment, and financial markets
• Utilize analytical problem-solving skills to resolve complex issues and exercise sound judgment
• Communicate effectively with clients, financial representatives, and supporting staff members, both verbally and in writing
• Stay up-to-date with industry trends, regulatory changes, and company initiatives, and apply this knowledge to improve customer satisfaction and loyalty

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's or Associate Degree preferred
• 2+ years of operations and/or service experience in the financial services industry
• FINRA licensure preferred (SIE, Series 6 & 63)
• Excellent interpersonal and written communication skills
• Analytical problem-solving skills, with the ability to exercise sound judgment
• Knowledge of insurance, investment, or financial markets
• Aptitude for understanding technology and how software, systems, and applications influence the customer experience

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Previous experience in a customer-facing role, preferably in the financial services industry
• Proven track record of delivering exceptional customer service and support
• Strong understanding of FINRA regulations and industry standards
• Experience with CRM software and other customer service tools
• Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a team environment, with a strong commitment to collaboration and shared success
• Knowledge of insurance, investment, and financial markets
• Aptitude for understanding technology and how software, systems, and applications influence the customer experience
• Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to a range of training and development programs, including:

• Comprehensive onboarding program, designed to equip you with the knowledge and skills needed to succeed in your role
• Ongoing training and development programs, focused on industry trends, regulatory changes, and company initiatives
• Opportunities for career advancement, both within the customer service team and across the organization
• Access to a range of online learning resources, including webinars, workshops, and online courses

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Customer Service Representative, you will be part of a dynamic and collaborative team, committed to delivering exceptional customer service and support. Our company culture is built on the following values:

• Client-first mentality, with a focus on delivering exceptional customer service and support
• Collaboration and teamwork, with a strong commitment to shared success
• Innovation and creativity, with a focus on finding new and better ways to deliver value to our clients
• Integrity and ethics, with a strong commitment to doing what is right, even when it is difficult

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $20.93 to $31.39 per hour. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Comprehensive health and wellness program, including medical, dental, and vision coverage
• 401(k) retirement savings plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for career advancement and professional growth
• Access to a range of online learning resources, including webinars, workshops, and online courses

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in delivering value to our clients, and you will be part of a dynamic and collaborative team, committed to shared success. Don't miss out on this opportunity to grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Apply now to join our team and start making a positive difference in the lives of our clients and communities.