Experienced Wholesale Customer Support Representative – Remote Opportunity for a Passionate and Empathetic Professional to Join the blithequark Team

Introduction to blithequark

At blithequark, we are driven by a clear mission to create products that people use in their daily lives, made with clean, simple ingredients. As a leading provider of high-quality supplements, protein powders, and snack bars, we are committed to transparency, purity, and sustainability. Our goal is to provide products that our customers can trust, with ingredients they can pronounce, and to inspire healthier living for all. We believe in putting people over profits, and as a Wholesale Customer Service Representative, you will be a crucial part of this mission.

About the Position

We are looking for a passionate and empathetic Wholesale Customer Service Representative to join our team at blithequark. As a Customer Service Representative, you will be the first point of contact for our wholesale customers, and it is vital that you know how to communicate kindly and effectively. You will be responsible for resolving customer issues quickly and fully, and we are looking for someone who is excited about helping customers and has a passion for talking and listening to people.

Ideal Candidate Profile

Our ideal candidate is the ultimate people person, with excellent phone and written communication skills. You should be comfortable communicating with people via email, phone, live chat, and text, and have experience in dealing with customer emails, phone calls, and other interactions. You should be self-driven, patient, and empathetic, with a passion for solving issues and troubleshooting problems. If you don't know the answer to something, you should be willing to ask questions or research it, and if something isn't working quite right, you should take the initiative to troubleshoot it.

Key Responsibilities

• Answering questions and educating customers about blithequark products and values
• Managing inbound wholesale requests and organizing them in our CRM system
• Order entry, preparing invoices, and tracking shipments
• Helping to resolve customer issues and billing issues as quickly as possible
• Keeping customers satisfied by listening and figuring out what they really want
• Communicating with customers via email, phone, live chat, and text in a respectful, helpful manner at all times
• Staying on top of incoming calls and tickets, following up with customers, providing feedback, and seeing problems through to resolution, or escalating unresolved issues if necessary
• Recommending ways to improve our support process, scripts, and tools

Essential Qualifications

• Excellent phone and written communication skills
• Comfortable communicating with people via email, phone, live chat, and text
• Experience in dealing with customer emails, phone calls, and other interactions
• Self-driven, patient, and empathetic, with a passion for solving issues and troubleshooting problems
• Proficient with Google Docs and Excel
• Experience with different CRM systems and best practices is a plus

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in a wholesale or retail environment
• Knowledge of the health and wellness industry, including supplements, protein powders, and snack bars
• Experience with remote work and virtual communication tools
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with our customers and internal stakeholders. You should be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously. You should also be proficient in using technology, including CRM systems, Google Docs, and Excel.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Wholesale Customer Service Representative, you will have the opportunity to learn and grow with our company, and to develop your skills and knowledge in a fast-paced and dynamic environment. You will also have access to training and development programs, including workshops, webinars, and online courses, to help you build your skills and advance your career.

Work Environment and Company Culture

At blithequark, we believe in putting people over profits, and we are committed to creating a positive and supportive work environment that is conducive to growth and development. We value our employees and recognize the importance of work-life balance, and we offer a range of benefits and perks to support your well-being and happiness. Our company culture is built on the principles of transparency, purity, and sustainability, and we are looking for employees who share these values and are passionate about making a difference.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including full-time market-based compensation based on experience, health and 401k benefits, paid time off and paid holidays, and a remote work and education stipend. We also offer a Truvani monthly store credit, and the opportunity to work with a dynamic and growing company that is making a difference in the health and wellness industry.

Conclusion

If you are a passionate and empathetic customer service professional who is looking for a new challenge and the opportunity to make a difference, we encourage you to apply for this exciting role at blithequark. As a Wholesale Customer Service Representative, you will be a crucial part of our team, and you will have the opportunity to build strong relationships with our customers, develop your skills and knowledge, and contribute to the growth and success of our company. Don't miss out on this opportunity to join a dynamic and growing company that is committed to transparency, purity, and sustainability. Apply today and take the first step towards a rewarding and challenging career with blithequark!