Lead Data Analyst, Customer Experience – Remote Opportunity to Drive Business Growth through Data-Driven Insights at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a trusted partner to many of the world's leading brands, serving consumer and business customers across multiple industries. As a global leader in our field, we are committed to protecting people, enhancing lives, and preserving the planet. Our legacy of excellence is built on a foundation of innovation, customer satisfaction, and a relentless pursuit of improvement. We are now seeking a highly skilled and experienced Lead Data Analyst, Customer Experience to join our team and drive business growth through data-driven insights.

Job Overview

The Lead Data Analyst, Customer Experience will lead the development and maintenance of solutions related to end-to-end customer experience data, including analytical reporting, business trends and correlations, and predictive modeling. This role will assist with prioritization and optimization of business initiatives as they relate to improving efficiency and quality of the customer experience. The successful candidate will have a strong background in data science, advanced knowledge of statistical and analytical model development, and excellent project management and communication skills.

Key Performance Indicators

• Quality measure of data science solutions
• Accuracy measure of predictions
• Average time from requirements to recommendations
• Measure of insights generated per month
• Efficiency gained or business value created through recommendations derived from data science analysis/modelling

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
• Ensure data quality and integrity
• Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders, and other department heads
• Conceive of, develop, plan, and prioritize data projects in partnership with Cx leadership
• Build analytic systems and predictive models to support ongoing and future data needs
• Test and evaluate performance of recommended solutions, quantify outcomes, and manage tuning cycle for ongoing improvement to systems and models
• Experiment with new models and techniques to ensure our solutions grow with us
• Align all data projects with organization goals
• Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
• Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modeling perspective, and perform initial exploratory data analysis to assess business value
• Ensure model implementations conform to regulatory requirements and produce clear documentation to support
• Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
• Undertake personal development to ensure up-to-date skills and knowledge

Essential Qualifications

• Seven (7) years of relevant experience in data science or related analytical field
• Advanced knowledge of statistical / data mining methods and application
• Advanced knowledge of statistical and analytical model development
• Advanced knowledge of data modeling techniques and tools; R, Python, SAS, etc.
• Advanced knowledge of visualization tools like PowerBI, Tableau, Quik, etc.
• Master’s Degree in Computational Mathematics, Statistics, or related field
• Certified specialist in predictive analytics or other data science-related certifications

Preferred Qualifications

• Strong project management, collaboration, and communication skills
• Ability to apply logic and reasoning to identify/implement solutions to complex business problems
• Business and financial acumen
• Curiosity and drive to learn and keep up with market trends and innovations
• Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
• Able to adapt and be flexible in a complex transformational environment
• Clearly and confidently convey information to a wide audience
• Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
• Establish and maintain a high level of trust and credibility

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including tuition reimbursement benefits, to help you advance your career. Our company culture encourages innovation, creativity, and continuous learning, providing you with the opportunity to stay up-to-date with the latest trends and technologies in the industry.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative. We prioritize health, safety, and flexibility, offering a range of benefits, including vacation days, sick days, and company-paid holidays. Our company culture is built on a foundation of trust, respect, and open communication, providing a supportive and inclusive environment for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including performance incentives, to recognize and reward your contributions to the company. Our benefits package includes health, dental, and vision insurance, disability and life insurance, and a 401(k) retirement plan with company-matching contributions. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive employee assistance program.

Conclusion

If you are a motivated and experienced data analyst looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Lead Data Analyst, Customer Experience, you will play a key role in driving business growth through data-driven insights, working with a talented team of professionals who share your passion for innovation and excellence. Join us and take the first step towards a rewarding and challenging career at blithequark.