Experienced Customer Service Representative - Work From Home Opportunity with blithequark - Delivering Exceptional Support and Technical Expertise to Clients Across the US

Introduction to blithequark and the Industry

At blithequark, we are redefining the way customers interact with the latest product offerings, media, and entertainment. As a global leader in communications and technology, we are committed to delivering a best-in-class customer experience. Our team is dedicated to providing exceptional support and technical expertise to our clients across the US. If you are passionate about technology, customer service, and making a difference, we invite you to join our team as a Customer Service Representative - Work From Home.

Job Overview

As a Customer Support Specialist at blithequark, you will serve as the first line of technical support for our consumer or business customers. You will take on complex call types ranging from service support and billing to retention and repair. Your success will be dependent on your ability to troubleshoot technical issues with ease, understand our products and services, and feel incentivized by resolving technical issues and offering operational improvements.

Key Responsibilities

• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve customer-impacting issues such as voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Assist customers with products and services such as laptop connect services, including air cards, USB devices, initial set-up, configuration of blithequark-provided software & applications.
• Proactively engage T3 support (network and IT) to address & resolve issues.
• Remain proficient in all billing, rate plan, and feature matters.

Work From Home Requirements

To be successful in this role, you must have a verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). blithequark will provide equipment (keyboard, monitor, computer, mobile device, etc.). You must maintain your workspace in alignment with Work From Home standards (e.g., technical, security, physical, noise levels, Clean Desk policy) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Essential Qualifications

• 6 months to 1 year of customer service/sales work experience.
• Familiarity with Windows computers.
• An ability to deliver regular and reliable attendance.

Preferred Qualifications

• Previous experience in a technical support role.
• Knowledge of telecommunications products and services.
• Excellent communication and problem-solving skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to your career growth and development. We offer paid training that you will be required to complete from home, as well as resources to encourage your career growth. Our comprehensive training program will provide you with the skills and knowledge needed to succeed in this role. You will also have access to ongoing training and development opportunities to help you advance in your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and open communication. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a difference in our communities. As a Work From Home representative, you will be an integral part of our team and will have the opportunity to collaborate with colleagues from across the US.

Compensation, Perks, and Benefits

We offer a competitive compensation package, starting at $19.85 per hour. You will also receive an amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Additionally, you will be eligible for a 50% employee discount on eligible blithequark wireless plans, wireless accessories, TV, and internet services.

Conclusion

If you are passionate about customer service, technology, and making a difference, we invite you to join our team at blithequark. As a Customer Service Representative - Work From Home, you will have the opportunity to deliver exceptional support and technical expertise to our clients across the US. Apply today and take the first step towards a rewarding and challenging career with blithequark.

Don't miss out on this opportunity to join a dynamic and growing team. Apply now and become a part of the blithequark family. We look forward to hearing from you!