**Experienced Remote Live Chat Manager – Customer Service Leadership and Operations**

Are you a seasoned customer service professional with a passion for leading high-performing teams and driving business growth through data-driven decision making? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a forward-thinking energy company, as our Remote Live Chat Manager. At blithequark, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our customer service team, you'll play a vital role in shaping the future of our live chat operations and driving business success through innovative strategies and best practices. If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading energy company that's dedicated to providing safe, reliable, and affordable energy solutions to our customers. With a strong commitment to innovation, sustainability, and customer satisfaction, we're constantly seeking new ways to improve our services and exceed our customers' expectations. As a member of our team, you'll be part of a dynamic and collaborative environment that values creativity, innovation, and teamwork. **Responsibilities** As our Remote Live Chat Manager, you'll be responsible for leading a team of remote live chat agents to deliver exceptional customer service and satisfaction. Your key responsibilities will include: * **Team Leadership**: Manage a team of remote live chat agents to ensure they have the tools, training, and support they need to succeed. Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous learning. * **Live Chat Operations**: Monitor live chat conversations to provide feedback and coaching to agents, ensuring that our customers receive timely and effective resolutions to their issues. * **Strategic Planning**: Develop and implement strategies to improve the efficiency and effectiveness of our live chat operations, including process improvements, technology enhancements, and training programs. * **Collaboration**: Work closely with other departments, including customer service, sales, and marketing, to address customer issues and provide solutions that meet their needs. * **Data Analysis**: Analyze data and performance metrics to make data-driven decisions that drive business growth and improve customer satisfaction. * **Training and Development**: Train new agents on live chat software and best practices, ensuring that they have the skills and knowledge they need to succeed in their roles. * **Escalated Inquiries**: Take escalated customer inquiries and provide resolutions in a timely manner, ensuring that our customers receive the highest level of service and support. **Requirements** To succeed in this role, you'll need to possess the following qualifications and skills: * **Energetic and Dedicated Personality**: You'll need to be a motivated and results-driven leader with a passion for customer service and a commitment to excellence. * **Strong Communication and Organizational Skills**: You'll need to be able to communicate effectively with team members, customers, and other stakeholders, as well as prioritize tasks and manage multiple projects simultaneously. * **Experience in Project Management**: You'll need to have experience managing projects and teams, with a proven track record of delivering results and driving business growth. * **Excellent Critical Thinking Skills**: You'll need to be able to analyze complex data and make informed decisions that drive business success. * **Ability to Work Independently and as Part of a Team**: You'll need to be able to work independently and as part of a team, with a strong commitment to collaboration and teamwork. * **Proficiency in Microsoft Office Suite and Live Chat Software**: You'll need to be proficient in Microsoft Office Suite and live chat software, with the ability to learn new technologies quickly. * **High School Diploma or Equivalent, Bachelor's Degree Preferred**: You'll need to have a high school diploma or equivalent, with a bachelor's degree preferred. **Benefits** As a member of our team, you'll enjoy a range of benefits, including: * **Employee Discounts on blithequark Products and Services**: You'll receive discounts on blithequark products and services, including energy plans and home services. * **Paid Overtime for Hours Worked Beyond Standard Shift**: You'll receive paid overtime for hours worked beyond your standard shift, ensuring that you're fairly compensated for your hard work. * **Profit Sharing Opportunities for Eligible Employees**: You'll be eligible for profit sharing opportunities, which will be distributed annually based on company performance. **Working Environment** At blithequark, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to achieve our goals and provide exceptional service to our customers. Our remote work environment is designed to support flexibility and work-life balance, with a range of tools and resources available to help you succeed in your role. **Equal Opportunity Statement** blithequark is an equal opportunity employer and prohibits discrimination and harassment of any kind. We're committed to creating a diverse and inclusive workplace where all employees can thrive and succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. **How to Apply** If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through GrabJobs, including your resume, cover letter, and any relevant certifications or references. We'll review all applications and contact qualified candidates to schedule an interview. Apply for this job