Experienced Onsite Customer Service and Data Entry Specialist for a Leading Online Retail Business - $27/Hour

Introduction to blithequark

blithequark, a pioneering online retail business, is revolutionizing the way we shop and interact with our pets. As the quickest developing authorized online business in the market today, we are committed to providing exceptional customer experiences and unparalleled support to our pet-parent clients. Our Veterinary Assistance group is at the heart of our operations, and we are now seeking a highly motivated and customer-focused individual to join our team as an Onsite Customer Service and Data Entry Specialist in Louisville, USA.

About the Role

In this exciting and challenging role, you will be responsible for delivering "wow" customer service to our clients and colleagues, handling prescription approvals for veterinary medication, and ensuring seamless data entry processes. As a key member of our team, you will be expected to work collaboratively with veterinary facilities, resolve client issues, and provide timely and effective solutions to ensure customer satisfaction.

Key Responsibilities:

• Connect directly with veterinary facilities to coordinate prescription approvals, resolve client issues, and clarify order requests
• Analyze and troubleshoot to determine suitable solutions for clients and center partners, and follow up as necessary to resolve issues
• Complete data entry of medications into blithequark's healthcare software
• Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders
• Work with empathy, attention, patience, compassion, and kindness to clients and partners alike
• Communicate with veterinary facilities via phone (and occasionally other channels as needed) on various subjects, primarily using our internal program and systems to navigate solutions and record center note accounts
• Expect a significant portion of the typical business day to be outbound veterinary facility/client phone contacts

Essential Qualifications:

To be successful in this role, you will need to demonstrate exceptional relational skills, including written, verbal, and listening abilities. You should be capable of multitasking, working with ownership, and being a self-starter with attention to detail. A Bachelor's Degree is required, and proficiency with Microsoft Outlook is essential. You should also have a high school diploma or equivalent, and the ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable.

Preferred Qualifications:

• Proven ability to work in a fast-paced environment and adapt to change according to the business needs of the organization
• Flexibility to adjust schedule and work overtime as needed by the specialty unit
• Demonstrated ability to maintain confidentiality and secure sensitive information
• Ability to pass a background check
• Prior experience in customer service, data entry, or a related field is highly desirable

Skills and Competencies:

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and veterinary facilities. You should be highly organized, able to prioritize tasks, and maintain a high level of accuracy and attention to detail. Strong problem-solving and analytical skills are also essential, as well as the ability to work in a team environment and build strong relationships with colleagues and clients.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. Our employees are encouraged to take ownership of their careers, and we provide the support and resources needed to help them succeed.

Work Environment and Company Culture:

blithequark is a dynamic and innovative company that values its employees and prioritizes their well-being. We offer a range of benefits, including competitive starting wages, opportunities for wage increases, and a comprehensive benefits package. Our company culture is built on the principles of respect, empathy, and kindness, and we strive to create a positive and supportive work environment that allows our employees to thrive.

Benefits and Perks:

• Competitive starting wages
• Opportunities for wage increases starting after 3 months of service
• Climate-controlled work environment
• Employee 20% discount program at blithequark for all your pet needs
• 401(k) with company matching
• Team-building events and company-sponsored lunch gatherings
• Career development and advancement opportunities
• Insurance eligibility on the first of the month
• Subsidized child, adult, and pet care through Care.com
• Discounts on numerous items through the LifeMart Discount platform

Conclusion:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Onsite Customer Service and Data Entry Specialist, you will play a critical role in ensuring the success of our clients and colleagues, and we offer a range of benefits and opportunities to support your growth and development. Don't miss out on this chance to join a dynamic and innovative company that values its employees and prioritizes their well-being. Apply now to become a part of the blithequark team!