Experienced Customer Service Consultant – Client-Facing Call Center Representative for blithequark Answer Team

Introduction to blithequark

At blithequark, we are dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. As a leader in the health care industry, we strive to deliver human-centric health care that meets the unique needs of each individual. Our commitment to excellence is reflected in our mission to provide high-quality service to our clients, and we are seeking a talented and passionate Customer Service Consultant to join our blithequark Answer Team.

About the Position

As a Customer Service Consultant for the blithequark Answer Team, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

Key Responsibilities

• Respond to client service requests and issues in a call center environment, providing timely and effective solutions to meet client needs.
• Deliver first-call resolution for 90-95% of inquiries, ensuring that clients receive prompt and accurate assistance.
• Accurately identify, research, and resolve issues based on initial client communication, utilizing problem-solving skills to address and resolve client concerns effectively.
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration, demonstrating a strong understanding of blithequark's products and services.
• Demonstrate exceptional customer service skills in all interactions with clients, ensuring that each client feels valued and supported.
• Utilize problem-solving skills to address and resolve client concerns effectively, escalating issues as necessary to ensure prompt resolution.

Requirements

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to provide exceptional customer service and support to our clients. The following requirements are essential:

• High School Diploma or GED equivalent required, demonstrating a foundation in basic skills and knowledge.
• Prior call center experience is required, with a proven track record of providing excellent customer service in a fast-paced environment.
• Experience in process improvement and root-cause analysis methodologies is preferred, as you will be expected to contribute to ongoing efforts to improve our client service processes.
• Capability to develop technical acumen is necessary, as you will need to stay up-to-date with blithequark's products and services to provide effective support to our clients.
• Strong client-facing orientation is essential, with a passion for delivering exceptional customer service and support to our clients.
• Demonstrated exceptional customer service skills are required, with a proven ability to communicate effectively with clients and resolve issues in a timely and professional manner.
• Demonstrated problem-solving skills are necessary, with the ability to think critically and creatively to resolve complex client issues.

Nice-to-Haves

In addition to the essential requirements, the following skills and experience are desirable:

• Experience working in a health care or insurance environment, with knowledge of industry-specific products and services.
• Proficiency in multiple software applications, including CRM systems and other customer service tools.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and other stakeholders.

Benefits and Compensation

At blithequark, we offer a comprehensive range of benefits and compensation packages to support the well-being and career development of our employees. These include:

• Medical insurance coverage, with access to a range of health care options and services.
• Dental insurance coverage, with regular check-ups and treatments to support oral health.
• Vision insurance coverage, with access to eye exams, glasses, and contact lenses.
• 401(k) retirement savings plan, with employer matching contributions to support long-term financial planning.
• Employee Stock Purchase Plan, with the opportunity to purchase blithequark stock at a discounted rate.
• Fully-paid term life insurance, with coverage for employees and their dependents.
• Short-term and long-term disability benefits, with financial support in the event of illness or injury.
• Well-being programs, with access to fitness classes, health coaching, and other resources to support physical and mental well-being.
• Education assistance, with tuition reimbursement and other support for ongoing learning and development.
• Free development courses, with access to training and development opportunities to support career growth and advancement.
• CVS store discount, with exclusive discounts on products and services at blithequark stores.
• Discount programs with participating partners, with special offers and discounts on a range of products and services.
• Paid Time Off (PTO), with generous paid vacation and sick leave to support work-life balance.
• Paid holidays throughout the calendar year, with paid time off to observe national holidays and celebrate special occasions.

Career Growth and Development

At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Consultant, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with training and support to ensure a smooth transition into the role.
• Ongoing coaching and feedback, with regular check-ins and performance evaluations to support career growth and development.
• Opportunities for advancement, with career paths and progression opportunities to support long-term career goals.
• Cross-functional training, with the opportunity to develop new skills and knowledge in different areas of the business.
• Professional development programs, with access to industry conferences, workshops, and other events to support ongoing learning and development.

Work Environment and Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a culture that values diversity, inclusion, and respect. As a Customer Service Consultant, you will be part of a dynamic and fast-paced team, with a strong focus on collaboration, teamwork, and communication. Our work environment is characterized by:

• A supportive and inclusive culture, with a focus on diversity, equity, and inclusion.
• A collaborative and team-oriented approach, with regular team meetings and social events to support camaraderie and connection.
• A dynamic and fast-paced environment, with a focus on innovation, creativity, and continuous improvement.
• A commitment to work-life balance, with flexible scheduling and remote work options to support employee well-being.
• A strong focus on employee recognition and reward, with regular recognition and reward programs to acknowledge and celebrate employee achievements.

Conclusion

If you are a motivated and passionate customer service professional looking for a new challenge, we encourage you to apply for the Customer Service Consultant role at blithequark. With a strong focus on client service, career growth, and employee well-being, we offer a unique and rewarding work environment that supports the success and development of our employees. Apply now to join our team and take the first step towards a fulfilling and rewarding career at blithequark.