Experienced Customer Service Representative for Leading Digital Transformation - Work from Home Opportunity with Blithequark

Introduction to Blithequark

In the ever-evolving landscape of digital transformation, blithequark stands at the forefront, redefining customer experiences through innovative solutions and exceptional service. As a leader in combining design thinking with data analytics, blithequark has been empowering businesses across various industries, including financial services and healthcare, to achieve greater agility and transformed customer interactions for over 35 years. This legacy of excellence and commitment to innovation makes blithequark an exciting place to build a career, especially for those passionate about delivering outstanding customer service and driving business growth.

Job Overview

As a Customer Service Representative at blithequark, you will be the voice of our brand, delivering exceptional service and solutions to our customers through inbound calls in a dynamic, high-energy environment. This role is perfect for individuals who excel in handling diverse customer inquiries, are adept at active listening, and can leverage probing questions to resolve issues efficiently. If you have a proven track record of meeting sales targets, managing objections, and bringing an enthusiastic personality to your work, we invite you to join our team of dedicated professionals.

Key Responsibilities

• Deliver exceptional customer service through inbound calls, ensuring timely and effective resolution of customer inquiries and concerns.
• Leverage active listening and probing question skills to understand customer needs and provide tailored solutions.
• Meet and exceed sales targets by promoting products and services that meet customer needs.
• Manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn.
• Collaborate with a dedicated team of leaders and peers to achieve team goals and contribute to a positive, supportive work environment.
• Utilize leading technologies and systems to deliver high-quality service and stay updated on product knowledge and service offerings.

Qualifications and Requirements

To succeed in this role, you will need to possess excellent verbal and written communication skills, strong multitasking abilities, and a drive to solve problems and meet goals. Familiarity with Microsoft Office tools and experience in customer service and sales are essential. A high school diploma or equivalent is required. Additionally, you must have a quiet, distraction-free, and secure place to work from home, excellent internet connectivity, and a smartphone capable of downloading our company app for communications.

Technical Requirements for Remote Work

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with speeds of at least 2 Mbps upload and 10 Mbps download.
• An in-house network and a hard-wired Internet connection capable of supporting outstanding call quality and high-speed response rates.
• A Smartphone (iOS or Android), 4 years old or newer, for company communications.

What We Offer

At blithequark, we believe in rewarding our employees' hard work and dedication. Our competitive compensation package includes:

• A competitive pay rate of $15.00 - $20.00/hr.
• An 8-hour per day shift, 5 days a week, with flexibility in scheduling.
• All technical equipment needed to work remotely and be successful in your role.
• Comprehensive medical, dental, and vision benefits to support your well-being.
• Paid training and PTO to ensure you have the skills and time off you need.
• Advancement opportunities, with 80% of our frontline leaders promoted from within.
• Additional pay incentives and monthly rewards & recognition programs to motivate and reward your performance.
• Employee discounts and access to EAP & Health and Wellness programs, including a personal trainer, to support your health and wellness goals.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. By joining our team, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for advancement, with a clear path for career progression.
• A supportive and collaborative work environment that encourages learning and innovation.
• Feedback and coaching from experienced leaders to help you achieve your goals.

Work Environment and Company Culture

Blithequark prides itself on a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of teamwork, innovation, and customer-centricity. By joining our team, you will become part of a community that is passionate about making a difference through exceptional customer service and digital transformation.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for the Customer Service Representative position at blithequark. With our competitive compensation package, opportunities for growth and development, and a supportive work environment, this is an opportunity you won't want to miss. Apply now to join our team and start your journey with blithequark today!