Experienced Customer Service Representative – Full-Time Remote Opportunity for Dynamic and Customer-Focused Individuals

Welcome to blithequark

At blithequark, we pride ourselves on being a three-time award winner of the fastest growing companies in the USA. With a rich history dating back to 2001, we have established ourselves as a trusted and beloved brand, offering over 14,000 authentic fragrances to millions of customers worldwide. Our commitment to excellence and customer satisfaction has earned us a loyal customer base, and we are now seeking talented and dedicated individuals to join our team as Customer Service Associates.

About the Role

We are excited to offer a full-time, remote opportunity for a Customer Service Associate to work from the comfort of their own home, anywhere in the world. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service, responding to their inquiries, and resolving any issues that may arise. If you are a self-motivated, energetic, and professional individual with a passion for delivering outstanding customer experiences, we want to hear from you.

Key Responsibilities

• Answer a high volume of phone calls, emails, and chat messages daily, providing prompt, accurate, and courteous responses to customer inquiries.
• Track orders efficiently and accurately, ensuring that customers receive their products in a timely manner.
• Identify and respond to cross-sell opportunities, presenting customers with relevant products and services that meet their needs.
• Resolve customer service issues promptly and professionally, working within company guidelines to retain and promote customer loyalty.
• Assist with order verification, damaged/lost package claims, and reshipments, ensuring that customers receive the products they need.

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• A dedicated office space with a computer, two monitors, keyboard, mouse, and headset.
• Availability to work from 7:00 am to 4:00 pm Eastern Standard Time, with flexibility to work overtime hours and weekends during holiday seasons.
• At least six months of experience working remotely, with a proven track record of productivity and self-motivation.
• At least two years of experience in a customer service position, providing support through email, calls, chat, and social media.
• One year of experience working with Zendesk or a customer service ticketing system, with strong computer skills and data-entry/keyboard skills.
• Experience working with metrics such as handle time, quality assurance, and more, with a focus on continuous improvement and excellence.
• Excellent communication skills, both verbal and written, with the ability to effectively manage and resolve conflict quickly and professionally.
• A high school degree, GED, or equivalent work experience, with a customer-first mindset and a passion for delivering exceptional customer experiences.

What We Offer

At blithequark, we are committed to providing our employees with a supportive and dynamic work environment, with opportunities for growth and development. As a Customer Service Associate, you can expect:

• Competitive compensation and benefits package.
• Opportunities for professional growth and advancement, with training and development programs to help you succeed.
• A collaborative and supportive team environment, with a focus on teamwork and mutual respect.
• Flexible working hours and remote work arrangements, allowing you to work from the comfort of your own home.
• Access to the latest technology and tools, with ongoing support and training to ensure your success.

Our Culture

At blithequark, we pride ourselves on our dynamic and innovative culture, with a focus on customer satisfaction and excellence. We believe in empowering our employees to take ownership of their work, with a emphasis on teamwork, collaboration, and mutual respect. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you.

How to Apply

To be considered for this exciting opportunity, please complete our assessment test, which takes approximately 20-30 minutes to complete. This will give us a better understanding of your skills and qualifications, and will help us to determine whether you are a good fit for our team. Once you have completed the assessment, you can apply for the role by clicking on the link below.

Conclusion

If you are a talented and dedicated customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a supportive and dynamic work environment, with opportunities for growth and development. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of our dynamic and innovative team!