Experienced Customer Support Representative – Freshers Jobs $25/Hour at blithequark

Introduction to blithequark

At blithequark, we are always "Eager to assist" and dedicated to providing top-tier service to our clients, stores, and partners. As a leader in the private industry, we specialize in delivering exceptional customer support through various channels, including telephone, chat, and email. Our contact center is a measurements-driven facility devoted to driving results, where our partners thrive in a high-volume environment that handles over 10 million contacts annually. We invest in our partners' growth and development, focusing on exceeding client expectations, building relationships, career progression, and providing individual and team recognition.

Job Overview

We are seeking career-minded, client-driven individuals who are knowledgeable in providing top-tier customer assistance. As a Resolution Coordinator, Contact Center Operations at blithequark, you will be responsible for handling a high volume of incoming calls, chats, and emails from clients, stores, and partners while navigating various systems to support responding to questions and resolving issues. Our ideal candidate is a team player who can communicate professionally in a conversational manner, utilizing all suitable resources to ensure customer satisfaction.

Key Responsibilities

• Take a high volume of incoming calls, chats, and emails from clients, stores, and partners
• Navigate various systems to support responding to questions and resolving issues
• Communicate professionally in a conversational manner, utilizing all suitable resources to ensure customer satisfaction
• Provide top-tier customer assistance, ensuring timely and effective resolution of customer inquiries and concerns
• Work collaboratively with other teams to resolve complex customer issues
• Participate in ongoing training and development to enhance customer service skills and knowledge

Essential Qualifications

• Bachelor's degree or equivalent
• Ability to type at least 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Successful completion of obligatory training
• Customer support experience

Preferred Qualifications

• Previous experience in a contact center or customer-facing environment
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and ability to multitask

Skill and Competencies

To be successful in this role, you will need to possess strong communication and interpersonal skills, with the ability to work in a fast-paced, dynamic environment. You should be reliable, solid, issue-tackle, act with integrity, and be devoted to making an impact. Additionally, you should be proficient in using various software applications, including Microsoft Office programs, and have the ability to learn new systems and technologies quickly.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our partners. We offer ongoing training and development opportunities to enhance customer service skills and knowledge, as well as career progression and advancement opportunities. Our partners have the opportunity to work in a dynamic and supportive environment, with a team that values exceeding client expectations, building relationships, and providing individual and team recognition.

Work Environment and Company Culture

Our contact center is a collaborative and supportive environment, where our partners thrive in a high-volume atmosphere. We value diversity, equity, and inclusion, and are committed to creating a workplace culture that is respectful, inclusive, and empowering. Our partners are encouraged to provide feedback and suggestions, and are recognized and rewarded for their contributions to the team.

Compensation, Perks, and Benefits

We offer a competitive salary of $25/hour, as well as a range of perks and benefits, including comprehensive health insurance, retirement savings plan, and paid time off. Our partners also have access to exclusive discounts and promotions, as well as opportunities for career advancement and professional growth.

Conclusion

If you are a career-minded, client-driven individual who is passionate about providing top-tier customer assistance, we encourage you to apply for this exciting opportunity at blithequark. As a Resolution Coordinator, Contact Center Operations, you will have the opportunity to work in a dynamic and supportive environment, with a team that values exceeding client expectations, building relationships, and providing individual and team recognition. Apply now to join our team and take the first step in your career journey with blithequark!