Experienced Disability Access Service Video Chat Specialist – Delivering Exceptional Guest Experiences for Individuals with Disabilities at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to creating an inclusive and magical experience for all our guests, regardless of their abilities. As a leader in the entertainment industry, we recognize the importance of accessibility and are committed to providing exceptional services to our guests with disabilities. We are now seeking a highly skilled and compassionate Disability Access Service Video Chat Specialist to join our team in Tampa, FL. As a DAS Video Chat Team Specialist, you will play a vital role in assisting guests in registering for the Disability Access Service, addressing their accessibility needs, and ensuring an outstanding experience for all.

Key Responsibilities

In this rewarding role, you will be responsible for:

• Proactively and efficiently answering guest accessibility-related questions, resolving guest needs, and handling situations related to Accessibility Services
• Communicating effectively through video/phone calls, balancing multiple chat interactions, and being actively engaged in video calls
• Using symptomatic challenges to assess the level of support needed for various disabilities, such as hearing, mobility, visual, and cognitive disabilities
• Assessing situational examples to gain a deeper understanding of guest challenges and providing personalized support
• Offering a single point of contact to assist guests with disabilities for pre, during, and post-visit conversations
• Facilitating accessibility conversations about all services to determine which service best aligns with specific guest challenges
• Proficiently recommending accessibility services and resources available to guests to improve support
• Making confident decisions while understanding when to raise concerns to the Coordinator, Working Lead, or Salaried Leader
• Maintaining integrity in intensified interactions and seeking consult in difficult conversations
• Providing general resort information and itinerary planning support based on accessibility needs
• Providing alternative options and solutions to guests who may not qualify for the Disability Access Service and efficiently handling guest concerns as needed

Essential Qualifications

To be successful in this role, you will need:

• Knowledge and interest in blithequark property, products, and services, as well as delivering outstanding guest service
• Demonstrated technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle conflict resolution through a balance of integrity and partner resourcing
• Strong problem-solving and decision-making skills
• Ability to handle confidential information
• Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Comfortable being on camera in video chat

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk
• Heightened knowledge of Theme Parks and Guest Tools (e.g., blithequark App and My blithequark Experience)
• Bilingual
• Knowledgeable of Services for Guests with Disabilities at blithequark
• Knowledge of the following systems and tools is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our cast members. As a DAS Video Chat Team Specialist, you will have access to:

• Comprehensive training programs to enhance your knowledge and skills
• Opportunities for career advancement and professional growth
• Cross-functional training to broaden your understanding of blithequark operations
• A supportive and inclusive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At blithequark, we pride ourselves on our vibrant and inclusive company culture. As a cast member, you can expect:

• A dynamic and supportive work environment that values diversity and inclusion
• A comprehensive benefits package, including employee discounts, health insurance, and 401K plan
• Opportunities to participate in company-sponsored events and activities
• A culture that recognizes and rewards outstanding performance and contributions

Compensation, Perks, and Benefits

As a DAS Video Chat Team Specialist at blithequark, you can expect:

• A competitive hourly rate of $18.15
• Comprehensive benefits package, including employee discounts, health insurance, and 401K plan
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that values diversity and inclusion

Conclusion

If you are a compassionate and skilled individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity to join the blithequark team as a Disability Access Service Video Chat Specialist. As a cast member, you will be part of a dynamic and inclusive team that is dedicated to creating magical experiences for all our guests. Apply now to take the first step in an exciting and rewarding career with blithequark!