Experienced Customer Service Representative – Delivering Exceptional Support as a Customer Advocate I at blithequark

Welcome to blithequark: Empowering Careers and Fostering Growth

At blithequark, our employees are the driving force behind our success, and we are committed to providing them with the tools and opportunities necessary to thrive in their careers. We believe in empowering our team members with tailored development plans that promote growth, learning, and fulfillment. If you are passionate about delivering exceptional customer service and are looking for a purpose-driven company that invests in your professional development, we encourage you to join our team as a Customer Advocate I.

Job Overview

As a Customer Advocate I at blithequark, you will play a vital role in our call center, working closely with members and physicians to respond to telephone and written inquiries in a prompt, accurate, and objective manner. Your primary responsibility will be to provide top-notch support, addressing the needs of our customers and ensuring their satisfaction. This position requires excellent communication skills, both verbal and written, as well as the ability to conduct research and make independent decisions.

Key Responsibilities:

• Respond to customer inquiries via phone and written correspondence, providing timely and accurate solutions to their concerns
• Conduct research to resolve customer issues, utilizing available resources and tools to ensure effective problem-solving
• Utilize data entry skills to accurately document customer interactions and maintain records
• Demonstrate strong interpersonal skills, working collaboratively with team members to achieve shared goals and objectives
• Apply analytical and organizational skills to prioritize tasks, manage time effectively, and meet performance metrics
• Adapt to changing business needs, demonstrating flexibility and a willingness to learn and grow

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

Essential Qualifications:

• High school diploma or equivalent (GED)
• At least 6 months of customer service experience or 6 months of experience in an office environment
• Data entry and/or typing experience, with the ability to accurately and efficiently enter information into our systems
• Strong interpersonal, verbal, and written communication skills, with the ability to effectively interact with customers and team members
• Analytical and organizational skills, with the ability to prioritize tasks, manage time, and make independent decisions
• Ability to spend approximately 90% of scheduled time on the phone, with the capacity to sit for long periods and take scheduled breaks

Preferred Qualifications:

• 9 months of customer service experience, with a proven track record of delivering exceptional support and resolving customer issues
• Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management, with a strong understanding of the healthcare industry
• Knowledge of medical terminology and anatomy, with the ability to apply this knowledge in a customer-facing role
• Proven ability to learn quickly and adapt to change, with a strong desire to grow and develop in your career
• Referral preference given to applicants who can take and meet testing criteria, demonstrating a commitment to excellence and a willingness to invest in their professional development

Career Growth and Development

At blithequark, we are dedicated to providing our employees with the opportunities and resources necessary to grow and develop in their careers. As a Customer Advocate I, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge necessary to succeed in your role
• Professional development opportunities, including mentorship, coaching, and career advancement programs
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service
• Opportunities for advancement, with a clear path for career growth and development within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our welcoming and inclusive work environment, where the unique differences of our employees are respected and valued. We are committed to providing a positive and supportive workplace, with a strong focus on:

• Diversity, equity, and inclusion, with a commitment to creating a workplace that is reflective of the communities we serve
• Employee well-being, with a range of programs and initiatives designed to support the physical, emotional, and mental health of our team members
• Community involvement, with opportunities for employees to engage in volunteer work and give back to the communities we serve
• Recognition and reward, with a range of programs and initiatives designed to recognize and reward employee achievements and contributions

Compensation and Benefits

We offer a competitive compensation package, with a salary range of $17.75 - $27.83 per hour, depending on experience and location. In addition to your salary, you will also be eligible for a range of benefits, including:

• Comprehensive health and wellness programs, designed to support the physical, emotional, and mental health of our employees
• Retirement savings plans, with a range of options designed to help you plan for your future
• Paid time off, with a generous allowance for vacation, sick leave, and holidays
• Opportunities for professional development, with a range of training programs and career advancement opportunities

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for the Customer Advocate I role at blithequark. With a strong commitment to employee development, a welcoming and inclusive work environment, and a range of benefits and perks, we offer a unique and rewarding career opportunity that is designed to help you grow and thrive. Apply today and take the first step towards a fulfilling and challenging career with blithequark!