**Experienced Pharmacy Customer Service Representative – Weekend Remote (Full-Time) at blithequark**
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Pharmacy Customer Service Representative – Weekend Remote (Full-Time). In this role, you will play a vital part in managing the prescription needs of injured workers, ensuring efficient and accurate service while working from the comfort of your own home on weekends.
**About blithequark**
blithequark is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional customer experiences and unparalleled support to our clients. Our team of experts is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission. As a Pharmacy Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
**Responsibilities**
As an Experienced Pharmacy Customer Service Representative – Weekend Remote (Full-Time), you will be responsible for:
* Preparing, inputting, and supporting claimant profiles in our pharmacy network, ensuring seamless and efficient service.
* Assisting pharmacies in the adjudication of claimant medications, providing expert guidance and support.
* Coordinating and liaising with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits, fostering strong relationships and resolving issues promptly.
* Supporting client needs regarding requirements for claimant medications with reporting and data, providing actionable insights and recommendations.
* Managing and updating client and claimant information in multiple systems, ensuring data accuracy and integrity.
* Answering questions from claimants, adjusters, and pharmacies regarding medications, providing clear and concise information and resolving queries efficiently.
* Adapting to changing processes and needs of various clients, demonstrating flexibility and a willingness to learn.
* Performing other duties as assigned, contributing to the growth and success of our team.
**Requirements**
To succeed in this role, you will need:
* 3 years of related customer service or telephonic experience and/or training, or an equivalent combination of education and experience.
* Proficiency in the use of computers and multiple software systems, including Microsoft Office.
* Strong communication skills, including active listening and the ability to ask relevant questions.
* Excellent written grammatical skills and understanding of proper telephone etiquette.
* Ability to work independently and as part of a team, demonstrating a customer-centric approach.
**Nice-to-Haves**
While not essential, experience in workers' compensation law and editing skills would be beneficial in this role, allowing you to provide expert guidance and support to our clients and their customers.
**Benefits**
As a valued member of our team, you will enjoy a range of benefits, including:
* Health insurance
* Dental insurance
* 401(k) plan
* Paid time off
**Career Growth Opportunities and Learning Benefits**
At blithequark, we believe in investing in our employees' growth and development. As an Experienced Pharmacy Customer Service Representative – Weekend Remote (Full-Time), you will have access to:
* Ongoing training and development programs, designed to enhance your skills and knowledge.
* Opportunities for career advancement, with a clear path for progression within our organization.
* A collaborative and supportive work environment, where your ideas and contributions are valued and recognized.
**Work Environment and Company Culture**
As a remote worker, you will enjoy the flexibility and autonomy to work from the comfort of your own home on weekends. Our company culture is built on collaboration, innovation, and customer satisfaction, with a focus on making a positive impact in the lives of our customers. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all.
**Compensation, Perks, and Benefits**
As a Pharmacy Customer Service Representative at blithequark, you will be rewarded with a competitive salary and a range of benefits, including health insurance, dental insurance, and a 401(k) plan. You will also enjoy paid time off and access to ongoing training and development programs.
**Conclusion**
If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to join blithequark as an Experienced Pharmacy Customer Service Representative – Weekend Remote (Full-Time). With a focus on collaboration, innovation, and customer satisfaction, we are committed to making a positive impact in the lives of our customers. Apply now to take the first step in your career journey with blithequark.