Experienced Customer Onboarding Manager – Leading Cross-Functional Projects and Delivering Exceptional Customer Experiences in the Travel Industry at blithequark

Introduction to blithequark

At blithequark, we believe that travel has the power to inspire and make a positive impact on our industry. Our colleagues are the driving force behind this mission, and we strive to create an inclusive and collaborative culture where every voice is valued. As a leader in the travel industry, blithequark is committed to helping our colleagues achieve success and making a difference in the lives of our customers. If you're ready to explore a new career path and be part of a dynamic team, we invite you to start your journey with us.

Job Overview

As a Customer Onboarding Manager at blithequark, you will play a critical role in leading cross-functional projects from start to finish, collaborating with partners from around the world to deliver exceptional customer experiences. Your goal will be to influence change and keep high-value projects moving in the right direction, ensuring that our customers receive the best possible service. No two days will be the same, but your passion for problem-solving, excellent communication skills, and ability to inspire change will be essential in driving success.

Key Responsibilities

• Design and define work breakdown structures, resources required, and roles and responsibilities to ensure successful project delivery
• Ensure all client requirements are understood and documented, and lead project and partner calls to facilitate collaboration and communication
• Create a positive working environment that fosters teamwork, motivation, and open communication
• Manage and communicate project performance, including overall status, changes, risks, assumptions, decisions, and dependencies, to stakeholders and team members
• Lead testing, project handover, and readiness assessments, and document any risks and follow-up items to ensure seamless project transition

What We're Looking For

We're seeking an experienced and passionate Customer Onboarding Manager who is dedicated to delivering exceptional customer experiences and driving success through collaboration and innovation. If you have a passion for working directly with customers, excellent communication and problem-solving skills, and the ability to inspire change across a multi-cultural, cross-functional group, we want to hear from you.

Essential Qualifications

• Excellent communication ability (in English, multi-lingual a plus)
• Passion for working directly with customers and delivering exceptional customer experiences
• Love for problem-solving and analytical thinking
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Adaptable and flexible, with a positive and motivational attitude
• Able to inspire change and lead cross-functional teams to achieve common goals
• Understand the company and corporate travel industry, with a willingness to learn and grow

Preferred Qualifications

• Experience in customer onboarding, project management, or a related field
• Knowledge of the travel industry and corporate travel management
• Experience working with cross-functional teams and collaborating with stakeholders at all levels
• Strong leadership and management skills, with the ability to motivate and inspire team members
• Excellent presentation and communication skills, with the ability to present complex information in a clear and concise manner

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box
• Strong leadership and management skills, with the ability to motivate and inspire team members
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Adaptable and flexible, with a positive and motivational attitude
• Able to work in a fast-paced environment and manage multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our colleagues achieve success and grow in their careers. As a Customer Onboarding Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Global tuition assistance to support your ongoing education and development
• Access to over 20,000 courses on our learning platform, covering a range of topics and skills
• Leadership courses and development programs to help you build your skills and expertise
• New job openings available to internal candidates first, giving you the opportunity to explore new career paths and opportunities
• A range of networking opportunities, including global inclusion groups and professional associations

Work Environment and Company Culture

At blithequark, we strive to create an inclusive and collaborative culture where every voice is valued. Our work environment is dynamic and fast-paced, with a focus on teamwork, innovation, and customer satisfaction. As a Customer Onboarding Manager, you will be part of a global team that is passionate about delivering exceptional customer experiences and making a positive impact on our industry.

Company Culture Highlights

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
• Travel perks, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
• Wellbeing resources to support mental and emotional health for you and your immediate family
• A range of networking opportunities, including global inclusion groups and professional associations
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace culture that is inclusive and respectful of all employees

Compensation, Perks, and Benefits

The national annual base salary range for this position is from $70,000 to $140,000, depending on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance.

Conclusion

If you're passionate about delivering exceptional customer experiences and driving success through collaboration and innovation, we want to hear from you. As a Customer Onboarding Manager at blithequark, you will be part of a dynamic team that is committed to making a positive impact on our industry. With a range of career growth opportunities and learning benefits, a competitive salary and benefits package, and a commitment to diversity, equity, and inclusion, we believe that blithequark is the perfect place to start your next career chapter. Apply now to join our team and be part of a journey that will take you to new and exciting places.