**Experienced Customer Experience Specialist – Work from Home Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in a work-from-home setting. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, our clients, and the environment. **Benefits of Working with blithequark** As a valued member of our team, you can expect: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your overall well-being **Teleperformance and You** At blithequark, we believe in a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Customer Experience Specialist, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We offer opportunities for growth and development, and our team members are encouraged to challenge themselves and reach their full potential. **Responsibilities** As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include: * Providing customer support to customers via telephone and/or Internet, e.g., instant message, email * Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment * Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues * Escalating more technical product-related issues to the proper Product Support department * Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries * Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems * Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues * Updating customer information and ensuring accurate entry of contact information * Meeting standards of job, such as quality standards, adherence to schedule, and average handle time * May provide guidance and/or mentoring to less experienced associates * Other related duties assigned as needed **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you must: * Be able to work remotely in a virtual team environment * Possess excellent customer service skills that build high levels of customer satisfaction * Be over 18 years of age * Be able to type 25 wpm * Have a High School Graduate or GED * Be proficient in PC operation and navigation * Demonstrate effective people skills and sensitivities when dealing with others * Be able to work both independently and in a team environment * Have excellent communications skills, both oral and written * Be able to work in a constantly changing and fast-paced environment * Be able to stay composed and objective * Possess organization and work prioritization skills **Work from Home Requirements** To ensure a seamless and productive work-from-home experience, you will need to meet the following requirements: * Internet Requirements: + Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required * Clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we strive to create an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **Teleperformance is an Equal Opportunity Employer** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and take the first step towards a rewarding and challenging career. Apply Now! Apply for this job