**Experienced Customer Service Technical Support Agent – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving technical issues with a leading outdoor recreational products company? Do you have a knack for problem-solving, a strong communication skillset, and a desire to work in a dynamic remote environment? If so, we invite you to join blithequark as an Experienced Customer Service Technical Support Agent. **About blithequark** blithequark is a global company that specializes in creating innovative, market-leading outdoor recreational products. Our mission is to turn ideas into adventure, and we're committed to providing our customers with the best possible experience. With a diverse portfolio of brands, including Minn Kota, Cannon, Talon, Humminbird, and more, we're a leader in the sports and physical recreation industry. **Job Summary** As an Experienced Customer Service Technical Support Agent at blithequark, you'll be responsible for providing exceptional customer service to dealers, sales representatives, and consumers via phone, email, live chat, and social media. You'll work closely with our customers to resolve technical product issues, answer questions, and provide recommendations on product selection. Your technical expertise, problem-solving skills, and passion for delivering outstanding customer experiences will make you an invaluable asset to our team. **Key Responsibilities** * Provide technical and sales support to consumers, dealers, and sales reps to ensure efficient and accurate quality service relating to our products, their software, features, and functions. * Respond to inquiries, resolve routine issues (referring more difficult problems upward, if necessary), and educate and act as a resource on company products via phone, email, and other methods as appropriate. * Provide pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. * Execute routine reports and independently create reports to support department activities. * Maintain and monitor personal performance metrics to ensure department KPI's (key performance indicators). * Strive for continuous improvement and contribute to process improvements that drive quality and efficiency. * Issue return and repair authorizations as necessary. * Perform other duties as assigned. **Essential Qualifications** * 1-2 years of experience in a customer service or technical support role, preferably in the outdoor recreational products industry. * Strong technical knowledge of outdoor recreational products, including their features, functions, and software. * Excellent communication and problem-solving skills, with the ability to work effectively with customers, dealers, and sales reps. * Proficiency in using computer applications, including CRM software, email, and live chat platforms. * Ability to work independently and as part of a remote team, with minimal supervision. * Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. * Familiarity with sales and marketing principles, including product pricing, promotions, and product availability. **Preferred Qualifications** * Experience working in a remote or virtual environment. * Familiarity with outdoor recreational products and their applications. * Certification in customer service or technical support, such as Certified Customer Service Representative (CCSR) or Certified Technical Support Specialist (CTSS). * Experience with sales and marketing software, including CRM systems and marketing automation platforms. * Strong knowledge of social media platforms and their applications in customer service and marketing. **Skills and Competencies** * Continuous Improvement: Ability to identify areas for improvement and implement changes to drive quality and efficiency. * Customer Support/Service: Strong communication and problem-solving skills, with the ability to work effectively with customers, dealers, and sales reps. * Documentation: Ability to accurately document customer interactions, issues, and resolutions. * Identify Issues: Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. * Online Chat: Proficiency in using live chat platforms to engage with customers and resolve issues. * Order Processing: Ability to process orders, returns, and repair authorizations in a timely and accurate manner. * Performance Analysis: Ability to analyze performance metrics and identify areas for improvement. * Performance Metrics: Ability to maintain and monitor personal performance metrics to ensure department KPI's. * Post-Sales: Ability to provide post-sale support to consumers and retail channel partners. * Pre-Sales: Ability to provide pre-sale support to consumers and retail channel partners. * Problem Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. * Process Improvement: Ability to identify areas for improvement and implement changes to drive quality and efficiency. * Product Pricing: Familiarity with sales and marketing principles, including product pricing, promotions, and product availability. * Promotional Products: Ability to provide information on promotions, product availability, and pricing. * Reporting Skills: Ability to execute routine reports and independently create reports to support department activities. * Retail Channel: Ability to work effectively with retail channel partners to resolve issues and provide support. * Returns Processing: Ability to process returns and repair authorizations in a timely and accurate manner. * Sales: Familiarity with sales and marketing principles, including product pricing, promotions, and product availability. * Sales Support: Ability to provide sales support to consumers, dealers, and sales reps. * Social Media: Familiarity with social media platforms and their applications in customer service and marketing. * Technical Sales: Ability to provide technical sales support to consumers, dealers, and sales reps. * Technical Support: Strong technical knowledge of outdoor recreational products, including their features, functions, and software. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Technical Support Agent, you'll have opportunities to: * Develop your technical expertise and knowledge of outdoor recreational products. * Improve your communication and problem-solving skills through training and coaching. * Work closely with our sales and marketing teams to develop sales and marketing strategies. * Participate in process improvements and contribute to the development of new processes and procedures. * Collaborate with our technical support team to resolve complex technical issues. * Attend industry conferences and trade shows to stay up-to-date on the latest trends and technologies. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of innovation, teamwork, and customer obsession. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan. * A 401(k) retirement savings plan with company match. * Paid time off and holidays. * Opportunities for professional development and career growth. * A fun and dynamic work environment. **How to Apply** If you're passionate about delivering exceptional customer experiences and resolving technical issues, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job