**Experienced Customer Service Representative – Work from Home with blithequark**

Are you a customer service professional with a passion for helping others? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we may have the perfect opportunity for you! As a Customer Service Representative at blithequark, you'll have the flexibility to work from home and set your own schedule while making a positive impact on the lives of patients and caregivers. **About blithequark** blithequark is a leading provider of payroll services for individuals in self-directed Medicaid programs. Our mission is to empower patients and caregivers by facilitating payments and providing exceptional customer support. As a Customer Service Representative, you'll be an integral part of our team, working closely with patients and caregivers to resolve their questions and concerns. **Key Responsibilities** As a Customer Service Representative at blithequark, your primary responsibilities will include: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Making outbound calls to patients and caregivers to assist with enrollment, program applications, and setup in applicable systems * Actively assisting with payroll-related inquiries and providing troubleshooting advice when necessary * Utilizing de-escalation techniques to support upset or frustrated callers * Documenting information and outcomes as necessary * Collaborating with internal teams to resolve complex issues and improve customer satisfaction **About You** To succeed in this role, you'll need: * At least one year of customer service experience, preferably in a call center or healthcare-related setting * Strong computer skills and the ability to offer troubleshooting advice when appropriate * Empathy, patience, and a friendly demeanor at all times * Excellent active listening skills and written and verbal communication skills * Strong attention to detail and ability to multitask in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * Ability to accurately and confidently work with numbers and discuss money **Home Office Environment** To ensure your success as a Customer Service Representative, you'll need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) * Dual monitors * A USB noise-cancelling headset * A webcam for certification experience **Flexible Hours of Operation** As a Customer Service Representative at blithequark, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting blithequark, you will need to successfully complete a Certification class. The Certification class will run for 7 days, 8 hours per day, with about half of each day spent doing self-paced learning. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. As a remote, independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance * Access to NexRep Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the NexRep Marketplace platform **Why Join blithequark?** At blithequark, we're committed to providing exceptional customer service and support to our patients and caregivers. As a Customer Service Representative, you'll have the opportunity to make a positive impact on the lives of others while enjoying a flexible and fulfilling work-from-home opportunity. Join our team today and discover a career that's as rewarding as it is challenging! **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Apply Now! Apply for this job