**Experienced Customer Success Representative – Local Business Growth Specialist at blithequark**

Are you passionate about empowering local businesses to thrive in their communities? Do you have a knack for building strong relationships and delivering exceptional customer experiences? If so, we invite you to join the blithequark Customer Success team as a dedicated and driven Customer Success Representative. As a key member of our team, you will play a vital role in helping small business advertisers achieve their goals and grow their online presence through our innovative solutions. **About blithequark** At blithequark, we believe that local businesses are the backbone of vibrant communities. Our mission is to provide the tools and support they need to succeed in an ever-changing digital landscape. As a Customer Success Representative, you will be part of a dynamic team that is passionate about making a positive impact on local economies and helping businesses thrive. **Key Responsibilities** As a Customer Success Representative at blithequark, your primary focus will be on delivering exceptional customer support and consulting services to our small business advertisers. Your key responsibilities will include: * Providing timely and effective support to customers through inbound phone calls, emails, and chats * Consulting with customers to understand their business goals and objectives, and providing tailored solutions to help them achieve success * Educating customers on the value of blithequark's advertising solutions and highlighting their investment returns through ad performance metrics * Resolving customer complaints and issues in a professional and solutions-oriented manner * Staying up-to-date with blithequark's products and services, and adapting product recommendations to suit customer needs * Collaborating with internal teams to ensure seamless customer experiences and resolve complex issues * Achieving and exceeding monthly goals and targets **What It Takes to Succeed** To excel in this role, you will need to possess a unique blend of skills, experience, and personal qualities. Here are some of the key requirements: * Bachelor's Degree or 3+ years of relevant client-facing experience * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Technical proficiency with computers and information systems * Problem-solving and troubleshooting skills, with the ability to think critically and creatively * Experience in account management, sales, advertising, or small business (preferred) * Passion for local businesses and understanding of their importance in local economies * Excellent time management and organizational skills, with the ability to track and complete numerous details * Ability to handle tough conversations with business owners in a professional and solutions-oriented manner * Willingness to receive and implement feedback * Ability to adapt to a fast-paced and ever-changing environment **What You'll Get** As a valued member of the blithequark team, you can expect a comprehensive benefits package that includes: * Medical, vision, and dental coverage from day one * Mental health support and services through Modern Health * 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days * Up to 14 weeks of parental leave * Monthly wellness subsidy * Flexible spending account * 401(k) retirement savings plan * Employee stock purchase plan * Work from home reimbursement * Competitive base salary of $50,000 + performance-based incentives **Work Environment and Culture** At blithequark, we pride ourselves on creating a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact on local businesses and communities, and we strive to foster a culture of collaboration, innovation, and growth. As a Customer Success Representative, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer experiences and driving business results. **How to Apply** If you are a motivated and customer-focused individual who is passionate about empowering local businesses, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at accommodations-recruiting@blithequark.com or 415-969-8488. **Note:** blithequark does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. blithequark is not responsible for any fees related to unsolicited resumes. Apply Job! Apply for this job