**Customer Service Agent with Italian Language Expertise for blithequark's EMEA Operations**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in Italian and a strong command of English? If so, we invite you to join blithequark's dynamic team as a Customer Service Agent, where you'll have the opportunity to work from the comfort of your own home and make a meaningful impact on our clients' businesses. **About blithequark** blithequark is a leading provider of customer experience solutions, serving some of the world's most renowned brands across various industries. Our mission is to empower our clients to deliver exceptional customer experiences that drive loyalty, retention, and growth. With a diverse portfolio of services and a team of passionate professionals, we're committed to creating a positive and inclusive work environment that fosters innovation, collaboration, and continuous learning. **Why Join blithequark?** At blithequark, we offer a unique blend of dynamics, teamwork, diversity, and opportunities for growth and development. Whether you're a student, novice, or established professional, we provide a supportive and healthy work environment that allows you to thrive and build a rewarding career. Our employees enjoy a range of benefits, including: * **Flexible working hours**: Balance your work and personal life with our flexible scheduling options. * **Competitive salary**: Enjoy a competitive compensation package that reflects your skills and experience. * **Medical and life insurance**: Protect yourself and your loved ones with our comprehensive insurance plans. * **Performance bonus**: Earn rewards for your outstanding performance and contributions to our team. * **Internet allowance**: Stay connected and productive with our generous internet allowance. * **Meal vouchers**: Enjoy a meal allowance to fuel your body and mind. * **Various career development opportunities**: Grow your skills and expertise with our training programs, mentorship, and career advancement opportunities. * **Holiday pay**: Relax and recharge with our generous holiday pay package. * **Team and blithequark events**: Connect with your colleagues and enjoy our social events and team-building activities. **Key Responsibilities** As a Customer Service Agent with blithequark, you'll be responsible for: * **Providing exceptional customer service**: Deliver outstanding experiences to our clients' customers through various communication channels, including phone, email, and chat. * **Finding solutions to customer problems**: Utilize your problem-solving skills to resolve customer issues and provide tailored solutions. * **Providing product and promotion information**: Stay up-to-date on our clients' products and promotions, and share this knowledge with customers to enhance their experience. * **Collaborating with your team**: Work closely with your colleagues to achieve team goals and objectives. * **Maintaining accurate records**: Ensure that all customer interactions and issues are documented accurately and efficiently. **Essential Qualifications** To succeed in this role, you'll need: * **Excellent communication skills**: Strong written and spoken Italian, as well as advanced English language proficiency. * **High school diploma**: A minimum of a high school diploma or equivalent is required. * **Problem-solving skills**: Ability to analyze customer issues and provide effective solutions. * **Solid computer skills**: Proficiency in using computer software and systems to manage customer interactions and data. * **Flexibility and positive attitude**: Ability to work in a fast-paced environment and adapt to changing priorities. **Preferred Qualifications** While not essential, the following qualifications are highly desirable: * **Customer service experience**: Previous experience in customer-facing roles, preferably in a call center or similar environment. * **Language proficiency**: Additional language skills, such as Spanish, French, or German, may be beneficial. * **Technical skills**: Familiarity with CRM software, customer service platforms, and other relevant tools. **Work Environment** As a remote worker, you'll have the flexibility to work from the comfort of your own home. Our virtual onboarding process ensures a seamless transition into our team, and you'll have access to all the necessary tools and resources to perform your job effectively. **Location** Our EMEA operations are based in Georgia, with a specific location in Tbilisi. While this role is remote, you'll be working closely with our team in Georgia and may be required to participate in occasional team meetings or events. **Time Type** This is a full-time position, requiring a minimum of 35 hours per week. However, we offer flexible scheduling options to ensure a healthy work-life balance. **Language Requirements** Italian is the primary language required for this role, with advanced English language proficiency also necessary. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. **California Residents** If you're a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. **Apply Now** Ready to take the first step in your career journey with blithequark? Apply now and join our dynamic team of customer service professionals! Apply for this job