Experienced Customer Accounts Representative I – Utility Billing and Customer Service Expert

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional service to our customers, ensuring their needs are met with professionalism and care. As a leader in the utility industry, we strive to create a work environment that is both challenging and rewarding for our employees. Our team is passionate about delivering high-quality services, and we are seeking a skilled and motivated Customer Accounts Representative I to join our dynamic team.

Job Overview

The Customer Accounts Representative I position is a vital role within our organization, responsible for managing customer accounts, preparing billing reports, and providing exceptional customer service. Under moderate supervision from the Customer Accounts Supervisor, the successful candidate will operate data entry terminals and software reports to prepare water, electric, gas, sewer, and refuse billing, as well as CNS services. This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Operate data entry terminals and software reports to prepare billing reports for various utility services, including water, electric, gas, sewer, and refuse
• Maintain accurate and up-to-date customer records, ensuring all information is correct and complete
• Check and investigate accounts for errors prior to billing, ensuring accuracy and attention to detail
• Verify, sort, and distribute final bills on a weekly basis, following a monthly rotating schedule
• Handle various work orders related to assigned cycles, keeping accounts updated and ensuring seamless service delivery
• Send out service orders for verification prior to billing cycles, ensuring accuracy and efficiency
• Receive and resolve billing complaints from utility customers, preparing complaint listings for meter verification as needed
• Add new service customers and close out old customers, maintaining accurate records and ensuring smooth transitions
• Maintain monthly checks and balances with customers on budget billing and special contracts, ensuring accuracy and fairness
• Assist with dispatching work orders to service technicians and answering inspection calls, providing excellent customer service and support
• Communicate with various departments regarding customer accounts questions or concerns, ensuring effective collaboration and issue resolution
• Complete monthly rotated assigned tasks to update special billing reports, such as General Ledger and Adjustments, ensuring accuracy and compliance

Essential Qualifications

To be successful in this role, the ideal candidate will possess:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
• 1-2 years of experience in customer service, accounting, or a related field, with a focus on utility billing and customer accounts
• Strong attention to detail, with excellent organizational and time management skills
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Proficiency in data entry and software applications, with the ability to learn and adapt to new systems and technologies
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with utility billing software and systems, including data entry and report generation
• Knowledge of accounting principles and practices, with experience in budgeting and financial analysis
• Certification in customer service or a related field, such as the Certified Customer Service Representative (CCSR) designation
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse customer populations

Skills and Competencies

To excel in this role, the successful candidate will possess:

• Technical skills: proficiency in data entry, software applications, and utility billing systems
• Communication skills: excellent verbal and written communication, with the ability to effectively interact with customers, colleagues, and management
• Problem-solving skills: ability to analyze problems, identify solutions, and implement effective resolutions
• Time management skills: ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
• Adaptability: ability to learn and adapt to new systems, technologies, and processes, with a focus on continuous improvement and growth

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Accounts Representative I, you will have access to:

• Comprehensive training programs, including on-the-job training and professional development opportunities
• Career advancement opportunities, with potential for growth and promotion within the company
• Continuous learning and development, with access to industry conferences, workshops, and online courses
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on:

• Respect: we value and respect our employees, customers, and community, recognizing the importance of diversity and inclusion
• Integrity: we operate with honesty, transparency, and ethics, ensuring fairness and accountability in all our interactions
• Excellence: we strive for excellence in all we do, continuously improving our services, processes, and performance
• Teamwork: we work collaboratively, supporting and empowering each other to achieve our goals and objectives

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A competitive salary, with opportunities for growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and paid time off
• Opportunities for professional development and continuous learning, with access to industry conferences, workshops, and online courses
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for the Customer Accounts Representative I position at blithequark. As a valued member of our team, you will have the opportunity to make a meaningful contribution to our organization, while growing and developing your skills and career. Apply today and join our dynamic team!