Experienced Retail Customer Service Representative – Delivering Exceptional Shopping Experiences and Driving Sales Growth at blithequark

Introduction to blithequark

At blithequark, we are passionate about fueling the joy of creativity and making a positive impact on our customers' lives. As a leading creative destination, we operate a vast network of stores and online platforms, providing an unparalleled shopping experience for crafty individuals and families. Our purpose is built on a foundation of creativity, innovation, and community, and we are committed to making a difference in the lives of our customers, team members, and the environment. If you are a motivated and customer-focused individual looking to join a dynamic team, we invite you to explore this exciting opportunity to become a Retail Customer Service Representative at blithequark.

Job Summary

As a Retail Customer Service Representative at blithequark, you will play a vital role in delivering exceptional shopping experiences, driving sales growth, and fostering a positive store environment. Your primary responsibilities will include providing friendly and efficient customer service, assisting with merchandise duties, and ensuring a well-merchandised and in-stock store. If you are passionate about working in a fast-paced retail environment, enjoy interacting with customers, and are committed to delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver friendly and efficient customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner
• Assist customers in locating products, providing solutions, and offering recommendations to drive sales growth and enhance the shopping experience
• Provide a fast and friendly checkout experience, executing cash handling to standards and ensuring accurate processing of transactions
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, completing enrollments and promoting loyalty initiatives
• Educate customers on the Voice of Customer (VOC) survey, gathering feedback, and using insights to improve the shopping experience
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), to ensure seamless integration and exceptional customer service
• Participate in truck unloading, stocking, and planogram (POGs) processes, maintaining store recovery standards and ensuring a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned, analyzing sales data, and making recommendations to drive business growth
• Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Cross-train in Custom Framing selling and production, developing skills and knowledge to provide expert advice and support to customers

Essential Qualifications

• Retail and/or customer service experience preferred, with a proven track record of delivering exceptional customer service and driving sales growth
• Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching
• Strong communication and interpersonal skills, with the ability to interact with customers, team members, and management in a professional and respectful manner
• Basic math skills, with the ability to accurately process transactions and handle cash
• Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities

Preferred Qualifications

• Previous experience in a retail environment, with knowledge of store operations, merchandise management, and customer service principles
• Strong problem-solving skills, with the ability to resolve customer complaints and issues in a professional and courteous manner
• Ability to work effectively in a team environment, supporting colleagues, and contributing to a positive store culture
• Basic knowledge of Omni channel processes, including BOPIS and SFS, with the ability to adapt to new technologies and systems

Skills and Competencies

• Excellent customer service skills, with the ability to deliver exceptional shopping experiences and drive customer loyalty
• Strong communication and interpersonal skills, with the ability to interact with customers, team members, and management in a professional and respectful manner
• Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities
• Basic math skills, with the ability to accurately process transactions and handle cash
• Strong problem-solving skills, with the ability to resolve customer complaints and issues in a professional and courteous manner

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members, providing opportunities for career advancement, training, and education. As a Retail Customer Service Representative, you will have access to a range of training programs, including customer service, sales, and merchandise management. You will also have the opportunity to develop your skills and knowledge in areas such as Custom Framing, Omni channel processes, and store operations. Our goal is to provide a supportive and inclusive work environment that fosters growth, innovation, and creativity, and we invite you to join our team and embark on an exciting career journey.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, which is built on a foundation of respect, empathy, and creativity. Our stores are designed to be welcoming and inspiring, with a focus on providing an exceptional shopping experience for our customers. We believe in fostering a culture of innovation, experimentation, and continuous learning, and we encourage our team members to think creatively, share ideas, and collaborate with colleagues. As a Retail Customer Service Representative, you will be part of a dynamic and supportive team, working together to deliver exceptional results and make a positive impact on our customers' lives.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a total base pay range of $16.50 - $19.40 per hour. We also provide a range of perks and benefits, including health insurance, paid time off, tuition assistance, generous employee discounts, and much more. Our goal is to provide a comprehensive rewards package that recognizes and rewards the contributions of our team members, and we invite you to join our team and experience the benefits of working at blithequark.

Conclusion

If you are a motivated and customer-focused individual looking to join a dynamic team, we invite you to apply for this exciting opportunity to become a Retail Customer Service Representative at blithequark. With a focus on delivering exceptional shopping experiences, driving sales growth, and fostering a positive store environment, this role offers a unique opportunity to make a positive impact on our customers' lives and contribute to the success of our business. We look forward to receiving your application and exploring how you can join our team and embark on an exciting career journey at blithequark.