Experienced Senior Customer Advocate – Delivering World-Class Client Experiences through Empathy and Operational Excellence at blithequark

Introduction to blithequark

Imagine being part of a global movement that not only delivers exceptional client experiences but also creates access to dignified, meaningful work in communities worldwide. At blithequark, we are pioneers in our approach, being the first global B-Corp dedicated to this noble cause. Our story is one of connection, unity, and the pursuit of bold impact. With a diverse team of over a thousand members across five countries, we are on an ambitious journey to expand our family to over 5,000 individuals by 2027. This is an exciting time to join blithequark, as we continue to grow and make a difference in the lives of our clients and team members alike.

Our Core Values

At the heart of everything we do at blithequark are our core values. We believe that meaningful connections start with authenticity, which is why we foster an environment of transparency and openness. Our team is curious, always seeking to learn and improve. We are dynamic, adapting to the ever-changing landscape of our industry with agility and resilience. Our success is built on ambitious vision combined with operational excellence, ensuring that we not only dream big but also deliver with precision and quality. Lastly, empathy is at the core of our partnerships, understanding that behind every client and every team member, there is a story and a need to be met with compassion and understanding.

Role Overview: Senior Customer Advocate

As a Senior Customer Advocate at blithequark, you will play a pivotal role in our mission to deliver world-class client experiences. Your primary responsibility will be to interact with customers, addressing their inquiries, resolving complaints, and ensuring that they receive timely and professional service. This role requires collaboration with both internal and external teams to meet the needs of our customers, providing them with accurate, valid, and complete information, always with the highest degree of empathy, courtesy, and professionalism.

Why We Want You

We are looking for individuals who are not just passionate about customer service but are also driven to make an impact. If you are someone who embodies our core values of being curious, dynamic, and authentic, and if you are passionate about helping blithequark grow and achieve its purpose, then we want you to join our team. We expect our team members to be fully invested in our mission, sharing their talents, quirks, and 110% effort in everything they do.

Key Responsibilities

• Interact with customers to provide and process information with empathy, courtesy, and professionalism.
• Conduct customer consultation calls, tech troubleshooting, handle escalations, and investigations.
• Perform problem tracking, ensuring issues are properly prioritized, documented, tracked, and resolved.
• Ensure timely escalation of issues to meet internal and external expectations.
• Identify opportunities for continuous process improvement and provide recommendations.
• Deliver service excellence and maximize customer satisfaction.
• Collaborate with external teams to stay updated on product and service knowledge.

Requirements: Who You Are

To be a successful Senior Customer Advocate at blithequark, you should be:

• Curious and authentic, aligning with our company values.
• An analytical and critical thinker with attention to detail.
• Passionate about client satisfaction and driven to deliver exceptional service.

What You Bring

In terms of qualifications and experience, we are looking for:

• A bachelor’s degree in any field.
• At least 3 years of customer service experience (email, phone, or chat support).
• Previous experience supporting SaaS products.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension and verbal and written communication skills.
• Strong phone contact handling skills.
• Aptitude to quickly learn new technology, systems, and applications.
• Ability to accept feedback graciously and with an open mind.
• Intermediate understanding of Customer Experience best practices.
• Customer orientation and ability to adapt to different types of characters.
• Knowledge and experience with Intercom CRM are a plus.

Benefits of Joining blithequark

At blithequark, we value our team members and believe in fostering growth and fulfillment. By joining our team, you will not only be part of a global impact-driven organization but also enjoy a range of benefits, including:

• Private Health Insurance to ensure your well-being.
• Paid Time Off to relax and recharge.
• Work From Home options for a better work-life balance.
• Training & Development opportunities to enhance your skills and career.

Our Company Culture

blithequark takes pride in its diverse, vibrant, and inclusive company culture. We celebrate the unique backgrounds, commitments, and passions of our team members, believing that this diversity contributes to our success. Our philosophy is built on fostering growth, fulfillment, and meaningful career development opportunities for our team members, aligning their interests and goals with our mission.

Conclusion

If you are a passionate individual looking to make a difference in the lives of our clients and be part of a global movement towards delivering exceptional client experiences, then we invite you to join blithequark as a Senior Customer Advocate. This role is not just an opportunity to grow your career but also to be part of a team that values empathy, authenticity, and operational excellence. Apply now to embark on this exciting journey with us and be part of shaping the future of customer experience.