Experienced IT Customer Support Specialist III – Providing Exceptional Technical Assistance and Customer Service in a Dynamic Team Environment at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a forward-thinking organization that values teamwork, commitment, and excellent customer service. As a leader in our industry, we are dedicated to providing top-notch support to our users and stakeholders. Our team is passionate about delivering exceptional service, and we are now seeking an experienced IT Customer Support Specialist III to join our dynamic team. If you have a passion for customer service, are detail-oriented, and enjoy working with the public, we encourage you to apply for this exciting opportunity.

Job Overview

This position is located in the Shared Services Unit, Information Technology (IT) Department, at blithequark's headquarters in Blythewood, SC. As an IT Customer Support Specialist III, you will be responsible for providing technical support to blithequark users and workstations, primarily at the Blythewood headquarters facility. Your expertise will be essential in ensuring the smooth operation of our IT systems, and your excellent customer service skills will be vital in providing support to our users.

Key Responsibilities

• Provide technical support for agency-specific software and hardware as needed, including the removal, installation, and replacement of new workstations, peripherals, and troubleshooting common desktop applications issues.
• Assist the Desktop team in the imaging, upgrading, and rollout of IT technology assets to be placed in field offices, including traveling with team staff to assist with delegated assignments and projects.
• Cover and provide logistical and technical support to field offices as a backup team member, including making road trips to active field offices to resolve technical issues.
• Utilize web-based forms and the Service Manager trouble ticket tracking system to document all system trouble/help calls, along with recommendations, notes, and actions taken.
• Assist with inventory management and tracking of assets as necessary, and fill out agency-required paperwork in a neat and accurate manner.
• Perform other duties as required to ensure the smooth operation of our IT systems and provide exceptional customer service to our users.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
• Ability to interpret and apply rules and regulations, and effective oral and written communication skills.
• A positive attitude and high comfort level in a team-oriented, fast-paced working environment.
• Experience working with computers in a Windows environment, and the ability and aptitude to learn, develop, and use IT technical trouble-shooting skills.
• Familiarity with handling inventory and stock items, including the use of computer software for documenting, tracking, and maintaining accurate records.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Ability to interpret and recognize current hardware and software standards.
• A+ certification, which demonstrates your expertise in IT technical support.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical skills, including experience with Microsoft products and troubleshooting common desktop applications issues.
• Excellent customer service skills, with the ability to provide support to users in a professional and courteous manner.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Ability to multitask and prioritize tasks, with a strong attention to detail and organizational skills.
• Ability to work independently and as part of a team, with a self-motivated and proactive approach to your work.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As an IT Customer Support Specialist III, you will have access to training and development programs, including:

• On-the-job training and mentorship to help you develop your technical skills and knowledge.
• Opportunities to attend industry conferences and workshops to stay up-to-date with the latest trends and technologies.
• A comprehensive performance management system, which includes regular feedback and coaching to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of teamwork, commitment, and excellent customer service, and we are committed to providing our employees with a positive and inclusive work environment. As an IT Customer Support Specialist III, you will be part of a talented and dedicated team, and you will have the opportunity to contribute to the success of our organization.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A comprehensive benefits package, including health, dental, vision, long-term disability, and life insurance.
• Generous paid time off, including annual leave, sick leave, and holidays.
• A state retirement plan and deferred compensation programs.
• An exceptional employee assistance program (EAP) at no cost to the employee or members of their household.

Conclusion

If you are a motivated and experienced IT professional with a passion for customer service, we encourage you to apply for this exciting opportunity. As an IT Customer Support Specialist III at blithequark, you will have the opportunity to work in a dynamic and supportive environment, with a talented and dedicated team. You will be challenged to grow and develop your skills, and you will be rewarded with a competitive compensation package and comprehensive benefits. Don't miss out on this opportunity to join our team and contribute to the success of blithequark. Apply today!