**Experienced Full Stack Customer Service Representative – Patient Conversion Solutions for Healthcare Organizations at blithequark**

Are you passionate about delivering exceptional patient care and making a meaningful difference in the lives of individuals and families? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, a leading provider of patient conversion solutions to healthcare organizations. **About blithequark** At blithequark, we're committed to revolutionizing the patient healthcare experience through innovative solutions and exceptional customer service. Our value system is centered around continuous improvement, teamwork, and a passion for learning and growth. We're a team of like-minded individuals who share a common goal: to make a positive impact on the lives of our patients and their families. **Job Summary** We're seeking an experienced Full Stack Customer Service Representative to join our Contact Center Team on a full-time basis, working weekends. As a key member of our team, you'll be responsible for delivering one-on-one customer service support to patients across the United States, utilizing your exceptional communication skills, technical expertise, and ability to work well under pressure. **Key Responsibilities** * Answer telephone calls promptly and in a polite and professional manner * Obtain and enter accurate demographic information into electronic medical records * Answer questions and offer information to provide patient-focused service and a positive impression of the organization * Seek and support changes in call flow processes and communication services, suggesting improvements and participating in organized efforts to improve service levels * Meet and exceed call volume standards * Adhere to all HIPAA policies and blithequark policies * Direct calls to other departments as needed * Use sound judgment in handling calls, especially with upset patients * Understand when to escalate calls to physicians/practice manager/triage nurse * Make reminder calls as requested * Make calls to reschedule appointments when necessary * Provide assistance with call backs and other projects as call volume permits * Manage multiple clients in a fast-paced environment * Handle high volumes of phone calls, with a minimum of 6 hours per shift * Perform other duties necessary to drive our values, fulfill our mission, and abide by our company values **Ideal Candidate Profile** We're looking for a motivated and experienced individual who possesses: * Excellent customer service skills * Ability to multi-task in a fast-paced environment * Remain calm and courteous under pressure * Proficient with computers and navigating web-based applications * 1+ years of healthcare, sales, or customer service experience, preferably in a contact center environment * 1+ years experience working in a call center preferred * 1+ years experience working in a medical or healthcare environment preferred * Previous medical scheduling experience preferred * Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet * Ability to handle confidential and sensitive information * Ability to handle a "call center" environment: work quickly and multi-task * Ability to multi-task using several systems and multiple monitors at the same time * Proficient with technology, software applications, and phone systems * Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results **What We Offer** In addition to our competitive pay rate of $14 per hour, we offer a comprehensive benefits package, including: * Medical Insurance * Vision Insurance * Dental Insurance * Flexible Spending Account (FSA) * Company-paid short- and long-term disability * Employee Assistance Program * Life Insurance * Accident insurance * and other voluntary benefit programs for employees and their eligible dependents * 401(k) retirement plan with a company match **Work Environment and Culture** At blithequark, we pride ourselves on creating an inclusive and supportive work environment that fosters growth, learning, and collaboration. Our team members enjoy a dynamic and fast-paced work environment, with opportunities to develop new skills and take on new challenges. We're committed to providing a work-life balance that allows our team members to thrive both personally and professionally. **How to Apply** If you're a motivated and experienced individual who is passionate about delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Note** Immigration or work visa sponsorship will not be provided for this position. Apply for this job