Pre-Sales Technical Consultant ServiceNow ITSM, CSM, ITOM

Job Description: • Purpose We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. • In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. • This position is 100% work at home. • Responsibilities Your Responsibilities • Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. • Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. • Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. • Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. • Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. • Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. • Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. • Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. • Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly. Requirements: • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. • Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. • Demonstrated ability to design and present complex technical solutions clearly and compellingly. • Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. • Solid understanding of ITIL frameworks and ITSM best practices. • Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. • Strong problem-solving skills and a client-first mindset. • Focus on continual training on new ServiceNow technologies to keep skill sets current. • Experience in pre-sales for SaaS platforms or cloud-based solutions. • Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. • Experience with Now Assist and Creator Assist • Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) • Experience working with monitoring tools and strategies related to ITOM. • Project management experience or certification (e.g., PMP, Agile/Scrum certifications). • Certifications (Required): ServiceNow Certified System Administrator (CSA) • Certifications (Preferred): ServiceNow Certified Application Developer (CAD) • ITIL Foundation Certification (v3 or v4) • ServiceNow Certified Implementation Specialist – ITSM • ServiceNow Certified Implementation Specialist – CSM • ServiceNow Certified Implementation Specialist – ITOM Benefits: • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job