Bi-lingual Healthcare Customer Service Representative
Job Description:
• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined
Requirements:
• Bilingual Spanish/English
• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• 6 months Call Center experience, preferred
• Ability to use Windows operating systems
• 6 months sales experience minimum
• Able to work independently
• Ability to stay composed and objective
• Superior negotiating skills
Benefits:
• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
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