Customer Retention Agent (Georgia Base)
About the position
This work from home position is in a fast-paced, goal-oriented virtual call center environment. The role primarily involves managing multiple responsibilities related to outbound and inbound customer service and collection calls, with a strong emphasis on providing excellent customer service, retention, and support.
Responsibilities
• Contact assigned customers regarding their expired lease agreements.
• Secure payment for lease agreements or return of leased products.
• Communicate with customers and stores by telephone to determine the reason for overdue payments.
• Review terms of sales, service, or lease agreements with customers to resolve nonpayment issues.
• Establish and maintain effective working relationships with customers and store team members to reduce losses due to charge-offs or bad debt.
• Perform other essential duties as assigned by management.
Requirements
• High school diploma or GED.
• Two years of phone experience in a customer service or call center environment preferred.
• First or third-party collections experience helpful, but not required.
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