Experienced Product Manager – Customer Analytics for Remote Customer Support Role at blithequark

Transforming Customer Experience through Data-Driven Insights At blithequark, we're revolutionizing the way businesses interact with their customers by harnessing the power of data analytics. As a leader in the retail industry, we're committed to delivering exceptional customer experiences through innovative solutions and cutting-edge technology. We're seeking an experienced Product Manager - Customer Analytics to join our team and drive the development and execution of our Client Investigation Center item strategy. About the Role As a Product Manager - Customer Analytics at blithequark, you'll play a pivotal role in shaping the customer experience by driving the development and execution of our Client Investigation Center item strategy. You'll work closely with cross-functional teams to design and deliver high-quality customer analytics solutions that meet the needs of our internal stakeholders while ensuring data security and customer privacy. Key Responsibilities • Develop and execute the Client Investigation Center item strategy to enhance the quality and accessibility of customer insights for internal stakeholders. • Define and communicate a clear roadmap, prioritization, and timelines for the Client Investigation Center. • Ensure that tools and infrastructure are built and scaled to support the security and integrity needs of internal teams analyzing customer data. • Establish and track key performance indicators (KPIs) and metrics to measure the success and adoption of the Client Investigation Center. • Stay up-to-date with industry trends and advancements in customer digital identity, customer analytics, data security, and privacy, identifying opportunities for product innovation and differentiation. • Collaborate with Engineering, blithequark Interface, Data Ventures, blithequark+, and Marketing teams to deliver high-quality customer analytics solutions with a strong emphasis on data security and customer privacy. Essential Qualifications To succeed in this role, you'll need to meet the following essential qualifications: • Bachelor's degree in Computer Science, Engineering, or a related field, and 7 years of experience in product management. • Alternatively, 9 years of experience in product management or a related field. • Strong understanding of customer analytics, data security, and customer privacy. • Excellent communication and collaboration skills. Preferred Qualifications While not mandatory, the following preferred qualifications will make you a more competitive candidate: • Graduate degree in Computer Science, Engineering, Business Administration, or a related field. • 6 years of experience as a product manager, preferably managing consumer-facing, large-scale, highly complex B2B/C products. • Background in creating inclusive digital experiences, with knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. • Awareness of accessibility best practices and a commitment to supporting an inclusive culture. What We Offer At blithequark, we offer a comprehensive benefits package that includes: • Competitive compensation and performance-based bonuses. • Medical benefits, including clinical, vision, and dental coverage. • Financial benefits, such as 401(k), stock purchase, and company-paid life insurance. • Paid time off (PTO) and parental leave, family care leave, bereavement, jury duty, and voting. • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy cost reimbursement, and more. • Live Better U, a blithequark-paid education benefit program for full-time and part-time partners. Career Growth and Development At blithequark, we're committed to helping our employees grow and develop their careers. As a Product Manager - Customer Analytics, you'll have opportunities to: • Develop your skills in customer analytics, data security, and product management. • Collaborate with cross-functional teams to drive business outcomes. • Stay up-to-date with industry trends and advancements. • Take on new challenges and responsibilities as you grow in your role. Our Culture At blithequark, we pride ourselves on our inclusive and diverse culture. We believe in creating a work environment that's supportive, collaborative, and fun. Our employees are passionate about delivering exceptional customer experiences and are committed to making a positive impact in their communities. Why Join blithequark? If you're a motivated and experienced product manager looking to drive business outcomes through data-driven insights, we want to hear from you. At blithequark, you'll have the opportunity to work on complex and challenging projects, collaborate with talented colleagues, and develop your skills in a dynamic and supportive environment. Join us today and be part of a team that's shaping the future of customer experience! Apply now and take the first step towards a rewarding career at blithequark. Apply Job! Apply to this job Apply tot his job Apply To this Job