Analyst - Mortgage Complaints, UDAAP Testing
Job Description:
• Perform testing activities by listening to mortgage customer service call center telephone communications
• Identify whether calls constitute a complaint
• Identify whether there may be UDAAP/UDAP concerns
• Update testing systems to report identified observations, errors and failures
• Explain and support findings
• Contribute to the regular status reporting
• Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities
• Relate effectively with clients at all levels
Requirements:
• 5+ years of relevant or applicable work experience
• Bachelor’s degree from an accredited college or university
• Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations
• Proficiency with Black Knight’s MSP, Microsoft Word, Excel and PowerPoint
• Strong project and time management skills and the ability to manage multiple priorities
• Ability to analyze complex problems using data from multiple sources
• Excellent written and verbal communication skills
• Strong collaborative and interpersonal skills
Benefits:
• Competitive compensation
• Flexible benefit package
• Health benefits
• Vacation plan
• 401k plan
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