Senior Guest Experience Manager-Guest Information (TA) at The Walt Disney Company in Anaheim, CA

Part of the Guest Communications organization, the Senior Guest Information Manager leads the Guest Information and Guest Reporting teams at the Disneyland Resort. Along with managing the daily operations of the two teams, this manager gathers information about park hours, offerings, menus, events, etc. and ensuring that the appropriate information is feeding to partners and digital platforms. As... the manager responsible for the creation and distribution of reports about the Guest experience at the Disneyland Resort, they will work with the Reporting Cast Members to pull the necessary Guest feedback, analyze it and then provide analysis to leaders throughout the Resort. Responsibilities : The Guest Communications teams touch all areas of the Resort (and Aulani), this is a great opportunity to learn more about the inner workings of the Resort and build relationships with new partners. You will report to the Senior Manager, Operations Support & Guest Communication Manage daily operations for both the Guest Info and Reporting teams (Scheduling, safety, budget, CM development, etc.) Act as a liaison between Marketing, Digital, Operations, Experience Optimization and Product Optimization regarding Resort information. Handle highly confidential information in a responsible manner and protect the Disney brand. Analyze Guest feedback to look for trends, then provide applicable feedback to leaders at all levels. Manage and communicate large amounts of information. Manager-on-Duty for the Guest Communications teams. Basic Qualifications : At least four years of experience working in multiple areas at the Disneyland Resort Knowledgeable in SharePoint Experience with database data entry and analysis, and systems troubleshooting Function in a fast-paced environment managing changing priorities, with visibility from multiple partners and Guests Engage in a friendly and professional manner with people of all levels Interpret raw data in a way that is easily digestible by leaders throughout the Resort Desire to assist and enhance the Guests Experience Maintain positivity while navigating challenging situations Preferred Qualifications: Familiar with Guest Service Suite, CastApp, DScribe, OpSheet or other programs used throughout the Resort Experience with copy writing Required Education : Bachelor's Degree or equivalent work experience Salary Range: $80K -- $100K Minimum Qualification Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications Apply Job! Apply tot his job Apply To this Job