Leasing Manager, Call Center
Job Description:
• Lead Management & Sales Conversion: Oversee the process of managing leads within the company’s CRM.
• Call Center Operations & Resident Support: Manage the centralized Red River Management Call Center, ensuring that all incoming calls, voicemails, emails, and messages are handled efficiently.
• Training, Leadership & Reporting: Train, and motivate call center and leasing staff to deliver exceptional service and achieve leasing goals.
Requirements:
• 3–5 years of experience in multifamily leasing, call center management, or sales leadership.
• Strong proficiency in CRM systems.
• Excellent communication and leadership skills with a proven ability to manage both sales performance and customer satisfaction.
• Highly organized, proactive, and skilled in motivating a fast-paced team environment.
Benefits:
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